Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
Role Overview We are seeking an experienced Functional Developer – Dynamics 365 Contact Centre & CRM to configure, develop and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. The successful candidate will translate business requirements and solution designs into effective CRM functionality … ensuring systems meet operational needs and provide a positive customer experience. Key Responsibilities Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Develop and maintain CRM functionality, including case management, queues, routing rules and service-level agreements (SLAs). Configure customer contact channels ...