Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
positive customer experience. Key Responsibilities Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Develop and maintain CRM functionality, including case management, queues, routing rules and service-level agreements (SLAs). Configure customer contact channels, including voice, email and digital communications. Support telephony integrations, including Microsoft … Skills and Experience Proven hands-on experience with Microsoft Dynamics 365 Customer Service and/or Contact Centre. Experience configuring CRM functionality, particularly case management and customer service processes. Knowledge of Microsoft Power Platform, including Dataverse and Power Automate. Experience with system integrations, solution deployment and release management. ...