Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
Dynamics 365 Contact Centre & CRM to configure, develop and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. The successful candidate will translate business requirements and solution designs into effective CRM functionality, ensuring systems meet operational needs and provide a positive customer experience. Key Responsibilities … based voice solutions. Use Microsoft Power Platform tools, including Dataverse, Power Automate, Power Apps and Power BI, to enhance CRM processes. Translate business requirements and technical designs into functional solutions. Support system integrations, customisations and workflow automation. Carry out testing, troubleshooting and issue resolution to ensure ...