3 of 3 Permanent Case Management Jobs in Lincolnshire

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based … voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test and production environments. Strong troubleshooting, stakeholder engagement, and documentation skills. Understanding of security, governance, and data protection requirements. Role Purpose Functional Developer ...

Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based … voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test and production environments. Strong troubleshooting, stakeholder engagement, and documentation skills. Understanding of security, governance, and data protection requirements. Role Purpose To configure, deploy ...