2 of 2 Permanent Customer Retention Jobs in Lincolnshire

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

delivery, quality assurance, and efficient provisioning. Implement governance processes and performance metrics for the wholesale/enterprise division. Manage risk, compliance, and regulatory issues. Customer Management Serve as a senior point of contact for key wholesale and enterprise customers. Lead contract negotiations, renewals, and major account reviews. Drive customer … driven, collaborative, solutions focused culture. Market Intelligence Monitor industry trends, competitor activity, and emerging technologies (5G, SD-WAN, cloud, edge). Use data and customer insights to shape product roadmap and strategic decisions. Experience 10+ years in wholesale, enterprise, or commercial leadership preferably within telecoms. Proven track record negotiating ...