1 of 1 DemandTrendPermanent Social Skills Jobs in Liskeard

and empathetic customer experiences to those who make any type of enquiry. Technical Care Agents should have a good understanding of all Wildanet products & services, as well as strong communication skills, to provide personalised solutions. Technical Care Agents are a technical point of escalation that sit between NOC and first line care agents and will triage incoming calls and … with training the first line Care Agents. Act as a key escalation point for technical queries and complex issues that first-line agents are unable to resolve Bridge the communication and technical understanding between the NOC team and frontline Customer Care Agents to ensure efficient issue resolution Access to networking tools to diagnose issues and provide first call resolution (FCR … WiFi principles 2.4/5ghz. Knowledge escalation procedures and when to implement these. Knowledge of customer services systems and fault reporting procedures. Knowledge of Wildanet's services and products. Skills/Attributes: High proficiency in Microsoft and other relevant business tools & systems, to generate insight, reports and presentations for team members, peers and senior management. Basic technical troubleshooting skills More ❯