6 of 6 Permanent Service Delivery Jobs in Liverpool

transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks … ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported ...

Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‐performing HR Application Managed Service that delivers scalable, secure, and high‐quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides … team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‐term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third ...

social impact. You'll play a key role in helping the organisation understand what's working, what isn't, and why - supporting reviews of service delivery, business processes, and long-term outcomes such as sustainable employment. What you'll be doing Build and maintain Power BI dashboards … with stakeholders to understand requirements and turn questions into actionable insight Take ownership of insight projects end-to-end, from problem definition through to delivery Communicate findings clearly to both technical and non-technical audiences What you bring Strong, hands-on experience with Power BI (essential) Background in insights ...

Installation Technician! Job Overview: We are seeking Technician 1 resources to provide desktop hardware installation services. This role involves basic technical tasks to support service delivery, including unboxing and installing equipment, connecting peripherals, and performing initial power-on tests. Location : Liverpool L3 9QJ Contract Length: 20 April ...

Title: Network Engineer Location: Northwest Salary: Competitve Type: Permanent Sector: Public Sector Job Description We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure. Therefore the successful candidate will need to be based … customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require overtime ...

Manager, you'll play a key role in supporting the Governance and Compliance Manager in embedding effective governance procedures across the organisation's Digital service area. You'll work closely with IT, Legal, Procurement, and Finance teams to manage the full lifecycle of IT service contracts - including software … licencing, financial planning, and compliance.You'll also lead monthly contract review meetings, oversee third-party contract records, and ensure that licencing and service agreements are optimised and compliant. Your work will directly support senior managers in making informed decisions and maintaining high standards of service delivery.You will promote ...