Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and verbal. A high level of task ownership towards completion, with the ability to prioritise More ❯
of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯
of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯
