IT Service Transformation & Operations Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Liverpool, Merseyside, United Kingdom
- Employment Type
- Full-Time
- Salary
- £350.00 - £400.00 per day
support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users to resolve straightforward … technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management: Build ...