2 of 2 Permanent Support Technician Jobs in Liverpool

We're currently looking to recruit a talented Desktop Support Technician to join our established, fast paced team. Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first time resolution. Role: IT Desktop Support Technician Location: Liverpool offices Working hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 3 Saturdays from 9:00am to 5:30pm, What you will be doing: To be the first point of contact for all IT issues, security incidents and requests from within … first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide deskside and remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation More ❯

Vacancy No: ATAW110725 Field Technician Salary: £25,250 + £3,000 car allowance Liverpool based Technicians also claim back 30p a mile, going to 25p a mile after 10,000 miles. Expenses are paid on a fortnightly basis. Working on a rota covering Monday - Sunday, 8am - 8pm, 37.5 hours. The two current rota patterns are: Tuesday - Saturday & Sunday - Thursday … technology company the client is constantly developing new and existing products for both Hardware and Software. You will be expected to report patient, clinician and employee feedback ongoing to support such developments. Overview: You will be the face-to-face contact of the company with patients/users and so should have the necessary skills to maintain a warm More ❯