2 of 2 Permanent Windows 10 Jobs in Liverpool

sharing knowledge and encourages others to be responsible for cooperation and open communication Knowledge of, but not limited to: Internal and External Client facing Software O365 application suite Windows 10/11 SharePoint (Client Portals) Desirable Active Directory ITIL foundation Takes responsibility for own personal development over and above formal qualifications, whilst embracing the firm's More ❯

ll do: Provide 1st/2nd line support via phone, email, and remote tools Manage, log, and resolve incidents in line with SLAs Troubleshoot hardware/software issues (Windows, Mac, Linux) Set up new user accounts and manage updates in Active Directory & Microsoft 365 Build and deploy hardware (PCs, printers, peripherals) Liaise with third-party providers and maintain … asset records What we're looking for: 2-3 years' IT Service Desk or IT Support experience Knowledge of ITIL processes & ITSM tools (Freshservice, Jira) Strong understanding of Windows 10/11, Microsoft 365, and remote support tools Basic networking skills (switches, patching) Clear communication skills and a customer-focused approach Desirable: Linux (Debian/Ubuntu … macOS/iOS device support, Microsoft InTune, Teams, Windows Server administration. Shift & Travel: This role follows a shift rota for 24/7 coverage and may require occasional travel to overseas offices. Benefits include: Pension, Death in Service (4x salary), 5% Company Bonus, Perkbox discounts If you're proactive, adaptable, and ready to grow your IT career, we More ❯