2 of 2 Permanent ITIL Jobs in Livingston

analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management. Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure. Build … approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification desirable. Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree ...

skills - Excellent communication skills both oral and written - Strong negotiation skills - Works well with a team and can work autonomously - Knowledge and application of ITIL - Pass and continue to meet Disclosure Scotland Desirable Skills: - ITIL v3 Foundation certificate or above - Project management PRINCE2 foundation certificate or knowledge/application ...