3 of 3 Permanent 1st Line Service Desk Analyst Jobs in London

In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. Furthermore, this role … will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level … of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of computer equipment and peripherals including telephone and mobile devices by providing necessary training and advice Where relevant, arrange for external support when incidents cannot More ❯

working enable those who join us to have enriching careers, matched by an excellent work-life balance. About The Role This is a Permanent role working full-time. The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department … and in partnership with other Professional Service departments to deliver high quality IT support to our Students and Staff in the following functions: Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both of our Campuses, including at business events & activities including (but not limited to) Clearing, Enrolment … Conferences and Open Days Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resolve as many Incidents and Requests as possible (using all appropriate data sources such as historical incidents or requests, knowledge bases, experience and knowledge within the IT Service More ❯

focuses on providing excellent, professional support to the Betfred Retail Estate, assisting with the resolution of a variety of faults that can arise in the shops. This is a 1st Line Analyst position which would ideally suit as a first step into IT Support. No experience is necessary as full training will be given. The … across the Betfred shop estate relating to specific faults that have arisen on site. Troubleshoot hardware, software and systems-based issues, taking ownership of the fault and providing a 1st line fix wherever possible. Investigate reported issues, provide diagnostics & ensure all faults are dealt with appropriately. Prioritise and log each call and ensure all incidents are dealt … with in a timely manner to ensure deadlines & Service Level Agreements are met. Escalate issues, where appropriate, to the Senior Helpdesk Analysts Allocate calls to the appropriate Engineer when necessary. Knowledge, Skills and Experience Excellent customer service skills. Professional telephone manner, with excellent listening skills and the ability to problem solve. Ability to communicate effectively with More ❯