8 of 8 Permanent 1st Line Support Jobs in London

understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London. This position is responsible for the following: Provide 1st line support … installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 Microsoft Office 365 Exchange & One Drive Microsoft Active Directory … and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic, ability to motivate others and a positive willingness to get involved. Liaising with external support vendors. The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of More ❯

understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London. This position is responsible for the following: Provide 1st line support … installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 Microsoft Office 365 Exchange & One Drive Microsoft Active Directory … and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic, ability to motivate others and a positive willingness to get involved. Liaising with external support vendors. The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of More ❯

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full training provided. TPBN1_UKTJ More ❯

Are you searching for a 1st Line Support job in Kings Cross? Do you have experience on an IT service desk, supporting users in a Windows and Mac environment? Are you ready to join a collaborative and dynamic team in a fantastic office environment? If so, this is a fantastic opportunity to take the next … step in your IT support career . We are recruiting for a full-time, office-based 1st Line Support Analyst to join a well-established business located in Kings Cross, London . This role is ideal for someone with previous 1st line IT support experience who enjoys problem … this role, your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email, helpdesk systems, or in person Providing first-line support for both Windows 10/11 and Apple Mac operating systems Logging, tracking, and resolving IT issues using platforms like Freshservice or ServiceNow Performing standard More ❯

1st Line Support Engineer – London - £28K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team.You'll be part of a close-knit team of engineers … is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone, email, and remote monitoring tools. … teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics. Familiarity More ❯

work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives … the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket More ❯

We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform operations. Responsibilities Monitor and triage inbound support tickets … and phone calls Respond to and resolve first-line queries, escalating complex issues as necessary Perform basic SQL queries to retrieve data and support troubleshooting Review and action system alerts and exception reports Maintain accurate ticket records with clear documentation of actions taken Qualifications Experience in software application support or data analysis Basic knowledge More ❯

million users across 200 countries have produced hundreds of millions of images using Recraft, and we're just getting started. Join a universe of professional opportunities, develop and support large-scale projects, and shape the future of creativity. We are committed to making Recraft an essential, daily tool for every designer and setting the industry standard. Our mission … with innovative tools to turn ideas into reality. If you're passionate about pushing the boundaries of AI, we want you on board! Job Description As a Customer Support Specialist at Recraft, you will be the frontline voice supporting our users, answering questions, troubleshooting issues, and providing guidance. You'll work closely with our product and engineering teams … the product and development teams based on user reports. Develop and maintain knowledge base articles and help guides for common questions and issues. Track and report on customer support metrics, such as response times, resolution rates, and satisfaction. Contribute to a positive and collaborative customer support team culture. Requirements Passion for design and helping others succeed More ❯