style:normal} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} Senior 3rdLine and Project Engineer - MSP - London - up to £55,000 DOE We are looking for a Senior 3rdLine … join our small multi-functional & highly skilled MSP team in London Bridge, dealing with our varied client base. You will be diagnosing and troubleshooting 3rdLine Server and Network issues as well as taking responsibility for projects from start to finish for our London based clients. Many … not a management role, but we do need someone who is comfortable with mentoring and leading junior members of the ServiceDesk. Key Responsibilities: Provide 3rdline support for complex technical issues, ensuring timely resolution and minimal disruption to clients. Along with our Project Manager have the ability More ❯
London, Tottenham Court Road, United Kingdom Hybrid / WFH Options
Ashdown Group
their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rdline support to a select number of clients. The ideal candidate will be confident working up to 3rdline … their own initiative. The position is homebased with travel to clients in Central London three days a week. Key Responsibilities: Provide 1st, 2nd and 3rdline IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range … be suitable for the role you will have the following: Must have recent experience of working for an MSP. Solid experience of working at 3rdline support and willing to cover 1/2nd line duties Confident in supporting Microsoft Office 365, Windows, Active Directory More ❯
acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for a 3rdLine Support Engineer to join our growing team and provide fantastic service to our partners. What you will be responsible … for: Monitoring and repairing network incidents and providing higher level support for the 2nd lineengineer desk and other network services to Virtual1 Partners as required. Managing case queues within the SalesForce system for faults and change requests. Engaging with Partners when logging, progressing, or updating … SalesForce. Refer faults to carriers and suppliers and chase effectively to ensure a satisfactory outcome in the shortest timescale possible. Additional Responsibilities As the 3rdLine Support Engineer, you will need to work with carrier partners and suppliers to define efficient methods for identifying and More ❯
Senior Support Engineer, ThirdLine page is loaded Senior Support Engineer, ThirdLine Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R Key Functions and Responsibilities As a Senior Support Engineer … Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues. This role works with the FTSE Engineering - 3rdLine Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners … who is adept in long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rdline support, including incident management, and collaborating closely with business collaborators. Role Requirements: Extensive experience providing 3rdline support More ❯
Senior Azure 3rdLine Support Engineer - Azure - Inside IR35 - London (Onsite 4 days a week) Opportunity Join a leading solution provider in London, working onsite for one of their biggest clients. We require a Senior Azure Support Engineer to assist with all 3rdLine escalations and project work. You will be responsible for the maintenance and support of the company's Azure infrastructure. Responsibilities: Assist with the maintenance and support of the Azure platform. Support a large application migration program into various power platforms. Ensure access to applications within the More ❯
Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rdlineengineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues … ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and … 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of More ❯
Job summary Provide 3rdline support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK. Be required to travel to other Company offices or Associated Company locations. Main Responsibilities Advanced Technical Support: Handle complex technical issues that cannot be resolved by … tuning and optimization of systems. Documentation and Knowledge Sharing: Develops comprehensive documentation for system architecture, configurations, and processes. Shares knowledge and trains 2nd line on complex issues and solutions. Collaboration with Vendors: Works directly with software and hardware vendors for support and issue resolution. Manages vendor relationships and More ❯
Job summary Provide 3rdline support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK. Be required to travel to other Company offices or Associated Company locations. Main Responsibilities Advanced Technical Support: Handle complex technical issues that cannot be resolved by … tuning and optimization of systems. Documentation and Knowledge Sharing: Develops comprehensive documentation for system architecture, configurations, and processes. Shares knowledge and trains 2nd line on complex issues and solutions. Collaboration with Vendors: Works directly with software and hardware vendors for support and issue resolution. Manages vendor relationships and More ❯
and the Support team. While you’ll be coming into the support team, you'll be the escalation point for 1st and 2nd line engineers. You'll likely be solving complex issues, working closely with the Infrastructure team, and scoping out your own projects. You’re going to More ❯
and the Support team. While you’ll be coming into the support team, you'll be the escalation point for 1st and 2nd line engineers. You'll likely be solving complex issues, working closely with the Infrastructure team, and scoping out your own projects. You’re going to More ❯
and the Support team. While you’ll be coming into the support team, you'll be the escalation point for 1st and 2nd line engineers. You'll likely be solving complex issues, working closely with the Infrastructure team, and scoping out your own projects. You’re going to More ❯