11 of 11 Permanent 3rd Line Support Jobs in London

Senior Support Engineer, Third Line page is loaded Senior Support Engineer, Third Line Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R Key Functions and Responsibilities As a Senior Support … lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues. This role works with the FTSE Engineering - 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers … engineer who is adept in long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators. Role Requirements: Extensive experience providing 3rd line More ❯

their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line … their own initiative. The position is homebased with travel to clients in Central London three days a week. Key Responsibilities: Provide 1st, 2nd and 3rd line IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support … be suitable for the role you will have the following: Must have previous experience of working for an MSP. Solid experience of working at 3rd line support and willing to cover 1/2nd line duties Confident in supporting Microsoft Office 365, Windows More ❯

Infrastructure Support Specialist, 3rd line Salary: £55,000 - £65,000 Location: London, hybrid A leading London market insurer is looking for a 3rd line Infrastructure Support Specialist to join their team. This role offers the opportunity to work with advanced … infrastructure technologies in a dynamic environment, delivering technical solutions and supporting critical IT operations. Responsibilities: Plan and deliver infrastructure upgrades and migrations Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to enhance system performance. Document processes, and guiding best practices … across the infrastructure function. Resolve complex issues, escalated by 1st and 2nd line engineers. Implement minor adjustments while following the change management procedures. Skills and requirements: VMware Azure services - (Device mangement, Entra ID and SAML) Windows 10/11 Citrix - Citrix Cloud and Citrix DaaS Nutanix or other More ❯

Senior Azure 3rd Line Support Engineer - Azure - Inside IR35 - London (Onsite 4 days a week) Opportunity Join a leading solution provider in London, working onsite for one of their biggest clients. We require a Senior Azure Support Engineer to assist with all 3rd Line escalations and project work. You will be responsible for the maintenance and support of the company's Azure infrastructure. Responsibilities: Assist with the maintenance and support of the Azure platform. Support a large application migration program into various power platforms. … Ensure access to applications within the cloud platform. Requirements: Azure certifications (preferred). Experience in support and project work. You will be required onsite 3-4 days a week, initially 5 days a week to build internal relationships and familiarize yourself with the environment. The position is initially More ❯

Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks … implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support … to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management More ❯

2nd/3rd Line Engineer MSP - Central London Up to £50,000 DOE Are you a forward-thinking 2nd/3rd Line Engineer ready to step into a role that’s as much about innovation as it is about technical support? We … scoping and planning to delivery and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers. If you're someone who enjoys working across multiple technologies and client environments … and thrives when driving technical standards forward, this could be the ideal next step for you. Key Responsibilities: Solid experience as a 2nd/3rd Line or Senior Engineer in a Managed Service Provider environment Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client's technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast … paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it's a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. From the moment … supported them, but because you've helped design and build them. You're the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast … paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. From the moment … supported them, but because you've helped design and build them. You’re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues … ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and … 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of More ❯

expected that this could be the second or third role of your career. This role will sit between the Infrastructure team and the Support team. While you’ll be coming into the support team, you'll be the escalation point for 1st and 2nd line More ❯

expected that this could be the second or third role of your career. This role will sit between the Infrastructure team and the Support team. While you’ll be coming into the support team, you'll be the escalation point for 1st and 2nd line More ❯