11 of 11 Permanent 3rd Line Support Jobs in London

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. … Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years … home. Benefits Package: 25 days holiday + 8 Bank Holidays/Free Lunches/Free Car Parking/Pension/Training & Career Progression Opportunities/Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line More ❯

to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to … Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects … skills both, over the phone and in person. Qualification, skills, and experience Background BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management More ❯

location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure … resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft More ❯

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected … split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral … role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively More ❯

IT Support Consultant Based: London/Hybrid Salary: Up to £60k, depending on experience We're seeking an experienced technical consultant to join our Customer Infrastructure Team. The role involves varied and challenging work, focusing on one of Smartdesc's largest global clients. You will work independently, with guidance, on the client's IT infrastructure to maintain high … quality service and support the company's growth. Your responsibilities include ensuring efficient IT systems, handling escalations, and proactively suggesting and implementing infrastructure improvements. Technical Skills: Candidates should possess strong technical skills, with the ability to fault find and solve problems under pressure. We welcome applications from candidates with some, but not all, of the following experience and … well-known clients like Mind, YMCA, and WaterAid, along with various other charities and non-profits. Our mission is to equip non-profits with the technology, tools, and support needed to achieve their goals. Our vision is to empower UK non-profits to deliver their best work through advanced technology solutions. We offer IT services such as IT More ❯

Azure 3rd Line Support Engineer: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure 3rd Line Support Engineer to join their team of technical specialists. Your main duties include: 3rd line Support Engineer acts as the escalation … a high degree of customer service. Act as an escalation point of contact for third party suppliers Providing out of hours support on a rota basis. Azure 3rd Line Support Engineer skills required: Infrastructure Management: Cloud and on-premises environments. Azure App Service: Deployment, management, troubleshooting. Azure Blob Storage: Data management, secure access. … Identity management, hybrid integration. Azure Entra: Identity governance, access policies. Security & Compliance: Identity protection, data encryption. Enterprise Integration: Hybrid cloud and on-prem systems. Desirable As an experienced Azure 3rd Line Support Engineer you will: Be a reliable self-starter who is service driven that enjoys getting the job done. Be a good troubleshooter in More ❯

3rd Line Technical Support Engineer, Azure, Office 365, O365, Windows, Virtualisation FULLY REMOTE JOB OPPORTUNITY Only office duties is once per quarter for get together with the team. This would mean travelling to my clients offices in Central London; that travel is paid for. This is an opportunity to support my clients enterprise … level customers. Supporting business critical cloud & on premise IT Infrastructure issues. The majority of the support is 'stinkers', i.e. deep 3rd line/4th line issues that customers cannot solve. So, its NOT password reset level support. You will need DEEP AZURE SKILLS, just AAD/Entra level will NOT BE DEEP ENOUGH. … Amazing opportunity to work in a very highly skilled team. You will also be pushed to gain advanced Azure certifications My client is an IT services/MSP company. 3rd Line Technical Support Engineer, Azure, Office 365, O365, Windows, Virtualisation 3rd Line Technical Support Engineer, Azure, Office 365, O365, Windows More ❯

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. … back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application … with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for More ❯

3rd Line Engineer - IT Strategy & Infrastructure Shoreditch, London | £40,000 - £45,000 | Office-Based A forward-thinking and solutions-driven 3rd Line Engineer is sought for a dynamic, office-based role in Shoreditch . This is an opportunity to join a growing organisation at the forefront of IT transformation, supporting the delivery of robust … scalable, and secure technology solutions across hybrid cloud, managed services, and data centre environments. The role requires deep technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and … for money and strong service levels Contribute to technical strategy, business continuity, and capacity planning Ensure systems meet performance, security, and compliance standards Key Skills & Experience: Strong experience in 3rd line technical support and infrastructure leadership Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX) Demonstrated success in driving IT transformation More ❯

3rd Line Engineer - IT Strategy & Infrastructure Shoreditch, London 40,000 - 45,000 Office-Based A forward-thinking and solutions-driven 3rd Line Engineer is sought for a dynamic, office-based role in Shoreditch . This is an opportunity to join a growing organisation at the forefront of IT transformation, supporting the delivery of robust … scalable, and secure technology solutions across hybrid cloud, managed services, and data centre environments. The role requires deep technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and … for money and strong service levels Contribute to technical strategy, business continuity, and capacity planning Ensure systems meet performance, security, and compliance standards Key Skills & Experience: Strong experience in 3rd line technical support and infrastructure leadership Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX) Demonstrated success in driving IT transformation More ❯

Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks, implementing network security measures, and ensuring compliance with industry standards. … provide IT support to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management and creating and implementing an … Bachelor's or Master's degree in Computer Science, Information Technology, or related field Certifications such as CISSP, CISM, CCNA, or equivalent are a plus Experience in IT support or Systems Administration is desirable The position is 3 days in the office per week in Central London. Salary will be negotiable - but like to be in the range More ❯