Support clients in understanding and adopting AI-enabled capabilities across service management, including intelligent automation, virtual agents, knowledge management, workflow optimisation and service analytics.* **AIOps & Intelligent Operations** – Develop an understanding of modern operational practices including observability, monitoring, intelligent alerting, event management and AIOps capabilities, supporting clients in improving operational performance … Knowledge of how AI and automation can be applied within service management to improve operational efficiency, employee experience and service outcomes.* Awareness of modern AIOps and observability capabilities, including monitoring, event correlation, anomaly detection, intelligent alerting, operational analytics and automation.* Familiarity with enterprise service management platforms such as ServiceNow, Jira ...