Voice engineer – Avaya Contact Centre 6 month contract Either Camberley, Bromley or Chester Inside ir35 About the Role: Everyday our associates rely on infrastructure, applications and solutions engineered by the Real Time Communications. As a team, we have a responsibility to them to provide a first-class service and we also have a responsibility to continuously improve. For this reason … a long list of must haves. If you see yourself, please apply. About you: You will be systems engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space. You will operate with a growth mindset, helping drive transformation and change, aligned with line of business goals. You will drive innovation, eliminate non-permitted technology, and … always take ownership and accountability. Roles & Responsibilities: You will be part of the EMEA RTC Voice Engineering team responsible for a range of activities including solutioning, designing and deploying Avaya Contact Centre solutions that solve problems, create business value and that are easy and simple to use that customers love. The focus is on modern infrastructure, applications, collaboration tools and More ❯
Voice engineer – Avaya Contact Centre 6 month contract Either Camberley, Bromley or Chester Inside ir35 About the Role: Everyday our associates rely on infrastructure, applications and solutions engineered by the Real Time Communications. As a team, we have a responsibility to them to provide a first-class service and we also have a responsibility to continuously improve. For this reason … a long list of must haves. If you see yourself, please apply. About you: You will be systems engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space. You will operate with a growth mindset, helping drive transformation and change, aligned with line of business goals. You will drive innovation, eliminate non-permitted technology, and … always take ownership and accountability. Roles & Responsibilities: You will be part of the EMEA RTC Voice Engineering team responsible for a range of activities including solutioning, designing and deploying Avaya Contact Centre solutions that solve problems, create business value and that are easy and simple to use that customers love. The focus is on modern infrastructure, applications, collaboration tools and More ❯
Voice engineer – Avaya Contact Centre 6 month contract Either Camberley, Bromley or Chester Inside ir35 About the Role: Everyday our associates rely on infrastructure, applications and solutions engineered by the Real Time Communications. As a team, we have a responsibility to them to provide a first-class service and we also have a responsibility to continuously improve. For this reason … a long list of must haves. If you see yourself, please apply. About you: You will be systems engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space. You will operate with a growth mindset, helping drive transformation and change, aligned with line of business goals. You will drive innovation, eliminate non-permitted technology, and … always take ownership and accountability. Roles & Responsibilities: You will be part of the EMEA RTC Voice Engineering team responsible for a range of activities including solutioning, designing and deploying Avaya Contact Centre solutions that solve problems, create business value and that are easy and simple to use that customers love. The focus is on modern infrastructure, applications, collaboration tools and More ❯
london (city of london), south east england, united kingdom
Pontoon Solutions
Voice engineer – Avaya Contact Centre 6 month contract Either Camberley, Bromley or Chester Inside ir35 About the Role: Everyday our associates rely on infrastructure, applications and solutions engineered by the Real Time Communications. As a team, we have a responsibility to them to provide a first-class service and we also have a responsibility to continuously improve. For this reason … a long list of must haves. If you see yourself, please apply. About you: You will be systems engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space. You will operate with a growth mindset, helping drive transformation and change, aligned with line of business goals. You will drive innovation, eliminate non-permitted technology, and … always take ownership and accountability. Roles & Responsibilities: You will be part of the EMEA RTC Voice Engineering team responsible for a range of activities including solutioning, designing and deploying Avaya Contact Centre solutions that solve problems, create business value and that are easy and simple to use that customers love. The focus is on modern infrastructure, applications, collaboration tools and More ❯
components, ETL/ELT and reporting/analytic tools and environments (e.g., Apache Beam, Hadoop, Spark, Pig, Hive, MapReduce, Flume). Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.). Understanding of the practical concerns in production machine learning systems. About the job The Google Cloud Consulting Professional Services team guides customers through their More ❯
experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce More ❯
Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau More ❯
of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex More ❯
the networking infrastructure, software and ways of working. Our core technologies are: • Software Defined Networking using Cisco ACI and SDWAN • WIFI services including DNA centre, DNAC • Telephony services including Avaya, HUCS and ring central • Loading balancing services using F5 • Firewall technologies utilising Checkpoint, Fortinet, and Cisco • Network Security services including Forescout , NIPS, NDR • DNS and IPAM management using Infoblox • Utilising More ❯
Key Responsibilities: Deliver 2nd line IT support for client onboarding/offboarding, onsite users, and AV/meeting room tech (Teams, Zoom, BYOM). Support Wi-Fi, ethernet, telephony (Avaya, RingCentral), and general office IT infrastructure. Coordinate with third-party vendors for networking, ISP, AV, and access control issues. Manage comms room access and assist with server/network installs … in high-demand environments. Excellent organisational and communication skills. Willingness to participate in out-of-hours support and occasional weekend work. Nice to Have: Exposure to enterprise telephony systems (Avaya, RingCentral). Experience with comms room/server setups and patching. Familiarity with change management and ticketing systems. If you're passionate about tech and want to be part of More ❯