experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. More ❯
Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design More ❯
support mobile technologies, including Apple and Android. Familiar with building, configuring, and troubleshooting desktops and laptops. Understanding of Azure, Autopilot, and Intune to deploy software to devices. Experience using BMC Helix to log and update tickets. Any previous support experience with Apple Macs would also be beneficial. Soft Skills: Excellent problem-solving skills and attention to detail. Effective communication More ❯
quote to cash and revenue recognition process at scale. Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMCSoftware, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the More ❯
and continuous improvement of our client's enterprise observability platform. This role focuses on delivering comprehensive monitoring, event correlation, and impact analysis, demonstrating AIOps capabilities and tools such as BMC Helix Operations Manager. The ideal candidate will be passionate about improving access to infrastructure performance, automating operational intelligence, and reducing mean time to resolution (MTTR) through intelligent alerting and … cause analysis. Key Responsibilities Own and evolve the enterprise observability strategy across all infrastructure tracks Design, implement, and support event management and impact analysis workflows using platforms such as BMC Helix Operations Manager Integrate and correlate data from multiple sources (e.g., 20+ monitoring systems) into a unified monitoring and alerting framework Apply AIOps principles to reduce alert noise, detect … observability engineering, infrastructure monitoring, or event management roles Experience with traditional and modern observability stacks such as SCOM, SolarWinds, Prometheus, Grafana and Elastic Stack (ELK) Hands-on experience with BMC Helix Operations Manager, TrueSight, or similar enterprise monitoring platforms Solid understanding of AIOps concepts, including event correlation, noise reduction, anomaly detection, and root cause analysis Strong proficiency with scripting More ❯
