Senior Manager – Cloud Contact Centre & Customer Experience (CX) Architect, Engineering, AI & Data, Technology & Transformation
- Hiring Organisation
- Deloitte
- Location
- London, United Kingdom
- Salary
- £ 120 K
NICE CXone, Vonage, Cisco Webex Contact Center, Five9s, and/or Talkdesk is welcomed alongside this.Strong knowledge of contact centre technologies including IVR, ACD, CTI, conversational AI, voice and digital channels, call recording, workforce management, analytics, and reporting.Experience designing integrations across CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk), workforce management ...