1 to 25 of 27 Permanent Conversational AI Jobs in London

expand across Europe , employing the best minds and technology to let us do this. About the team: You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains … AI-powered agents and tooling that power interactions across our contact centre and digital channels – increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast-moving team where curiosity and a willingness to learn are valued as highly ...

enters the Genesis era ofgrowth and transformation under private equity ownership, the Group’s ambitionis to become a data- and AI-powered specialist-services platform where everyinteraction, acquisition and piece of expertise makes the firm smarter, moreefficient and easier to scale. The Director, AI Engineering leads the AIEngineering … Data Science function within the unified Tech-Ops operatingmodel, the engineering engine room that turns JTC’s AI & Agentic Strategy2030 into working, governed and value-generating systems. The postholder will build andlead the team responsible for AI/ML model development and agentic engineeringacross the three pillars ...

Data Scientist (AI & Conversational Analytics) Hybrid - 1 day per week in office A leading global organisation is seeking an experienced Data Scientist to help shape the future of enterprise analytics and AI-enabled decision making. This is a unique opportunity to play a key role … development of trusted, conversational analytics solutions powered by AI and advanced data modelling. Working closely with senior leadership, you will help transform complex business data into intuitive, natural language insights while ensuring the highest standards of governance, accuracy, and explainability. Key Responsibilities Design and deliver AI-powered ...

About the job As a Forward Deployed Engineer (FDE) in Applied AI, you are the "Agent Engineer" and the primary driver for our customers' most critical AI initiatives. You take initial conversational prototypes and transform them into production‐ready solutions, owning the end‐to‐end engineering life … cycle, including the transition from "Art‐of‐the‐Possible" to real‐world business value and scalable, secure AI systems. In this high‐travel, high‐impact role, you will be focused on leading technical delivery for Conversational AI pilots and establishing the first Customer User Journeys (CUJs ...

Computer Science, a related field, or equivalent practical experience. 8 years of experience with software development using Python or similar coding languages. Experience architecting AI systems on cloud platforms (e.g., the company Cloud Platform (GCP)). Experience deploying resources using Terraform or similar tools, to automate the setup … networking. Experience building full-stack applications that interact with enterprise IT infrastructures, and developing external customer projects. Preferred qualifications Master’s or PhD in AI, Computer Science, or a related technical field. Experience implementing multi-agent systems using frameworks like ReAct and self-reflection. Experience debugging Agent logic ...

About aion Aion is the enterprise AI platform, a full-stack solution for building, fine-tuning, and deploying AI at scale. Whether an organization is modernizing internal operations, launching AI-powered products, or transforming customer experiences, Aion takes them from concept to production on a single, unified … platform. We work differently than most AI companies: our teams deploy alongside our customers, turning production-ready AI into real business outcomes in weeks, not quarters. We’re a fast-growing, VC-backed startup led by founders with a track record of successful exits. With teams across ...

Overview Join Barclays as an AI Engineer and lead the evolution of our digital landscape. We are looking for a customer-obsessed, forward-thinking leader to spearhead our Conversational Assistant and AI function within the Digital Customer Experience team. In this role, you will drive innovation, leverage … cutting-edge technology, and redefine customer experiences across our digital offerings. You will deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention, while shaping the model team structure for managing technology and concepts in this space, including AI/ML and advanced data analysis. ...

Google is seeking a Forward Deployed Engineer in Applied AI to lead end‐to‐end delivery of Conversational AI pilots, transforming prototypes into production solutions and driving customer value on site at major clients. You will require deep software engineering, MLOps, and cloud infrastructure expertise at Google … Cloud. You will design scalable AI systems on GCP, implement robust security and observability, and collaborate with Enterprise GTM teams to ensure successful deployments across #J-18808-Ljbffr ...

data and forecasts in CRM tools (e.g., Salesforce) Provide market and customer feedback to influence product development and go‐to‐market strategy Leverage generative AI and advanced automation to personalize customer engagements at scale, using real‐time data to dynamically tailor messaging, demos, and proposals Continuously experiment with emerging … tools (e.g., conversational AI, autonomous agents, predictive analytics, and AI‐powered deal coaching) and share best practices across the organization Harness AI‐driven insights to craft highly personalized messaging that resonates with each prospect’s unique business challenges, industry context, and decision‐making priorities Utilize advanced ...

Data Scientist (AI & Conversational Analytics) Hybrid - 1 day per week in office A leading global organisation is seeking an experienced Data Scientist to help shape the future of enterprise analytics and AI-enabled decision making. This is a unique opportunity to play a key role … development of trusted, conversational analytics solutions powered by AI and advanced data modelling click apply for full job details ...

leading eCommerce client are looking for a talented and motivated individual to drive the development of cutting-edge AI solutions that includes conversational, Agentic AI's. This role focuses on building advanced conversational AI systems, implementation AI Agents across different use cases, implementing sophisticated … architectures, and deploying production-grade voice AI applications. This is a newly created role in a rapidly growing business. A brilliant opportunity! The following skills/experience is essential: Hands-on experience with advanced RAG systems Strong experience with LLM technologies Agentic AI experience Software Engineering background Good ...

revenue growth.Lead customer discussions, workshops, and executive briefings to position Contact Centre transformation solutions.Act as a trusted advisor to clients on CX, digital transformation, AI, automation, and cloud contact centre strategies.Establish and strengthen strategic relationships including NICE, Genesys etc.Drive joint GTM initiatives, co-sell opportunities, partner-led campaigns … Global team within Capgemini to build and pitch solutions.Support solution design, proposal development, RFP responses, and client presentations.Provide thought leadership on emerging technologies including AI, Conversational AI, Workforce Management, Digital Channels, and Contact Centre Modernisation.Work independently while effectively engaging cross-functional teams and the wider CoE.Build strong ...

understanding of deflection and automation techniques in the Contact Centre and CX spaceExperience designing and supporting functional requirements for CX solution implementation (e.g. chatbots, Conversational AI)Domain and Industry ExperienceCross-sector experience including Financial Services, Manufacturing, Media & Entertainment, Retail, and TechnologyExperience handling various Contact Centre processes including inbound … Centre environments across:Delivery & Service ManagementWorkforce Management (WFM)LearningReporting & AnalyticsQualityMethodologies and Technical KnowledgeProcess Improvement methodologiesKnowledge of simple automation principles such as call deflection, webchat, Conversational AI, and chatbotsWorking knowledge of Contact Centre solutions including (but not limited to):AWSGenesys CloudNICEZendeskYour security clearanceTo be successfully appointed to this role ...

Barclays is seeking an AI Engineer to lead the evolution of our Conversational Assistant within the Digital Customer Experience team. You will drive innovation, shape AI/ML initiatives, and redefine customer experiences across digital channels. You will design conversations, chat and self-service experiences, oversee model ...

Senior Product Manager, Alexa UK and Ireland Job ID: 10413634 | Amazon Online UK Limited Alexa+ is our next-generation, generative AI-powered personal assistant — more conversational, intelligent, and personalized, helping you get things done. This is a rare opportunity to shape how millions of customers across … connects with customers across the UK and Ireland — making her culturally relevant, contextually aware, and genuinely relatable. You’ll work at the intersection of AI, culture, and customer experience, using prompt engineering tools to localise Alexa’s personality for millions of customers. You’ll own the strategy and adapt ...

Stryker Corporation is seeking a Data Scientist (AI & Conversational Analytics) to shape enterprise analytics and AI-enabled decision making. The role is hybrid, with 1 day in the office per week, and involves building trusted AI insights from complex data. You will work with senior leadership … define AI-ready data models, apply NLP and LLMs, and ensure data governance and explainability across solutions. #J-18808-Ljbffr ...

seeking a Senior AI Engineer to join us as a key founding member of a greenfield team building transformative AI capabilities from the ground up. In this role, you will work across the full stack of Anaplan AI applications, solving unique challenges at the intersection of AI … enterprise software. By experimenting with the latest AI models and collaborating with talented data scientists and product designers, you will build cutting‐edge, user‐facing AI features that directly impact how global businesses plan and make decisions. Your Impact Contribute to the architecture and take ownership ...

pursuing Generative AI initiatives to make its products smarter and more customer-centric. The GenAI delivery team sits at the heart of Sky's Group AI function, blending deep technical expertise with business focus to deliver AI solutions powering customer knowledge and conversational tools. You will … domain experts to shape how Sky uses data science and LLMs to unlock real value across the business, while contributing to experimentation and responsible AI #J-18808-Ljbffr ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply … evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon ...

full-stack as we continue to push technology forward. In this role, you will be at the forefront of applying Google's Generative AI to solve real-world issues for our customers. You will act as a specialized software developer embedded with key accounts, working to build, deploy … optimize sophisticated AI agents on our customer engagement suite (CES) platform. You will bridge the gap between our core product engineering teams and customer needs, directly accelerating customer success and shaping the future of our AI products. The Cloud Applied AI (AAI) powers business growth with Gemini ...

Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success … build what’s next - together! Role Summary We\'re seeking a Principal Machine Learning Engineer who can work across the full stack of Anaplan AI applications, from model integration and prompt engineering to building intuitive user interfaces. You\'ll build production-ready AI features that empower business users ...

Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You’ll play a central role in agent development, combining product strategy, conversational design … customer insight to bring high-quality agents to life. Be a trusted advisor to our customers and drive their AI strategies. Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. Drive execution and delivery of multiple complex, high ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply … Polymath Principle — shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent ...

Technical Director - AI, Web & App Platforms £100k, London (Hybrid | 3 days per week in office) An exciting and industry leading digital experience agency is looking for a hands-on Technical Director to lead the delivery of AI-powered digital products across web, mobile and conversational platforms. … technical strategy while remaining close to architecture, engineering and delivery. What You'll Do Lead architecture and technical strategy for modern digital products. Drive AI integration across websites, apps and conversational experiences. Provide hands-on leadership across C#/.NET, cloud and full-stack development. Mentor engineering teams ...

Cloud is seeking a Forward Deployed Engineer to lead the end-to-end delivery of conversational AI pilots at client sites. You will transform rapid prototypes into scalable, secure AI systems, working across software engineering, ML ops, and cloud infrastructure for high-travel engagements. In this role … drive customer success for top clients, shaping CUJs, and collaborating with DeepMind/Vertex AI technologies. London-based with global travel opportunities. #J-18808-Ljbffr ...