7 of 7 Permanent Customer Services Manager Jobs in London

delighted to be recruiting a Customer Service Manager on behalf of an established ecommerce consumer brand. This is an exciting opportunity for an experienced customer service leader to shape a growing operation, manage both an in-house team and an outsourced contact centre … deliver measurable improvements across customer satisfaction, efficiency and retention. The Role Reporting to the Ecommerce Operations Manager, you will take ownership of the customer service function and ensure customers consistently receive a responsive, high-quality service. Your responsibilities will include: Leading, coaching and developing ...

improvement and other new initiatives within the Supply Chain Team. . She/He will work closely with the other CS associates and manager to deliver on the agreed business/customer service activities within Region Business Partner Markets. She/He will provide a help … team for any new project implementations. - Anticipate, plan, coordinate and conduct SAP changes and projects for the OTC stream, including Supply chain (SC), Customer Service (CS) and Account Receivable (AR) departments. - Take into consideration a more global and worldwide approach. - Lead the EU/international CS team ...

Amazon's Customer Service WW Quality and Escalations team in London seeks a Senior/Expert Program Manager to own and deliver high-visibility service-improvement programs that impact the global customer experience. You will collaborate with Customer Service Operations, Tech … Customer Experience to define the program direction, align stakeholders, plan projects, secure resources and drive end-to-end execution across multiple business units. #J-18808-Ljbffr ...

Spotify is seeking a Product Manager for our Customer Service Platform based in London, UK. You will own the product vision and roadmap for the tools our support advisors use, shaping how customers reach support across chat, email, social messaging, and emerging channels. Collaborate with engineering … design, data science, and customer service operations to build scalable APIs and tooling. You will measure impact with clear success metrics and explore AI-driven improvements to advisor workflows. #J-18808-Ljbffr ...

monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs … automation within advisor workflows and channel routing to improve speed, accuracy, and the advisor experience. Collaborate with engineering, design, data science, and customer service operations to build scalable capabilities that serve both advisors and users. Define meaningful success metrics, run experiments, and use data and customer ...

strategies that help users unlock the full value of the company while enabling the business to scale efficiently and responsibly. the company's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational ...

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire … convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation ...