21 of 21 Permanent Escalation Management Jobs in London

operational stability and long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities … 1. Account Leadership & Relationship Management Serve as the primary delivery leader for clients, managing end-to-end delivery, customer relationships, and account growth. Build strong, trusted relationships with senior client stakeholders across technology and business functions. Partner with clients to provide strategic direction, technology roadmaps, and proactive guidance rather ...

over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows. As a family-controlled business built on relationships, we place a huge emphasis on our people and finding … ensure we and our clients benefit from the value of difference. Overview of RoleResponsibilities In collaboration with the IT outsourcer: Support the ongoing management of Microsoft 365 collaboration, messaging and unified communications services across Rothschild & Co sites globally. Provide senior-level operational support and technical input across Exchange ...

performance metrics, operational trends, and customer insights to the Global Support Director.Implement and maintain support policies, procedures, and tools to uphold service quality.Customer Experience & Escalation Management:Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions.Champion a white-glove approach … Proven experience leading technical support teams and meeting SLA targets.Strong background in IT infrastructure: networks, security, databases, web servers, Windows OS.Demonstrated success in performance management and team development.Skilled in managing escalations and building relationships with blue-chip clients.Proficient in data analytics and reporting tools (e.g. Power BI, Tableau).Familiarity ...

from initiation through to go-live and transition into business-as-usual support. The successful candidate will be responsible for project governance, planning, financial management, stakeholder engagement and delivery quality, ensuring projects are delivered in line with agreed timelines, budgets and business objectives. The ideal candidate will have experience … delivering SAP SuccessFactors implementations, alongside broader SAP Project Management experience and a strong understanding of SAP implementation methodologies, cloud solutions, HR business processes and business transformation. They will be comfortable leading multidisciplinary teams, managing complex stakeholder relationships and balancing customer outcomes with commercial performance. Duties/Responsibilities: Take overall ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … business stakeholders and the technical teams who build and operate the platforms. You will lead with both breadth - spanning platform operations, financial and vendor management, security and compliance, workflow design, and business partnership - and depth, setting the technical direction and standards the wider platform ecosystem is built on. ...

second-line support across telephone, live chat, service desk, Genius Bar and desk-side channels. You will own incidents through to resolution or effective escalation, support hardware break fix activity, and contribute to IT projects that drive adoption and continuous improvement. You will also help colleagues build confidence with … improve user experience. Incident Ownership: Diagnose and resolve common IT, device, software, access and connectivity issues; take full ownership through resolution or effective escalation. Escalation Management: Partner with offshore 2nd line and broader 3rd line teams to escalate underlying or complex issues, ensuring timely, high-quality outcomes. Platform ...

UK. This role combines strategic ownership with a deliberately hands-on operating model, requiring the leader to remain directly engaged in service delivery, technical escalation management, project execution, and stakeholder support. The Director is responsible for ensuring a high-quality user experience, advancing operational excellence, driving regional alignment … technologies Provide hands-on leadership in the diagnosis and resolution of telephony, connectivity, and collaboration issues affecting business operations Serve as the senior technical escalation point for the region, providing direction, decision-making, and direct intervention on complex incidents and service issues Drive disciplined incident and problem management ...

traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight while acting … organisational skills with the ability to manage multiple tasks and projects simultaneously- Excellent written and spoken English skills- Subject matter expert within Infrastructure management including networking (LAN/WAN, wired and wireless including routing, SDWAN, VPN), scripting and automation, monitoring, comms rooms, AV environments, and broader workplace technology operations ...

team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. - Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs- Have strong communication and written skills and experience working across diverse stakeholder groups- Represent Amazon when meeting … recognizing that our advertising customers are likely Amazon customersBasic qualifications- Experience as a manager with a track record of success- Experience in engineering teams management in a fast-paced operations environment- Experience managing IT environments on behalf of customersPreferred qualification - Bachelor's degree in Engineering, Computer Science ...

team. This role is located in London. In this role, you'll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

escalations Provide guidance and mentoring to team members as required Deliver training sessions and support knowledge development within the team Take ownership of escalation management , ensuring timely and effective resolution Operate within a flat team structure , covering both first-line and advanced support responsibilities Balance operational support delivery ...

complex issues and escalationsProvide guidance and mentoring to team members as requiredDeliver training sessions and support knowledge development within the teamTake ownership of escalation management, ensuring timely and effective resolutionOperate within a flat team structure, covering both first-line and advanced support responsibilitiesBalance operational support delivery with strategic ...

primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockersMake escalation decisions within the engagement; surface risks before they become criticalGo-Live & HandoffCoordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams …/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubricQualifications:Required8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagementsStrong stakeholder and escalation management skills; comfort working directly with SI partners ...

network storage management. Cloud infrastructure management. Monitor systems and databases to ensure optimal performance, availability and capacity. Provide level 2/3 support and escalation management. PostgreSQL DBA's should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required. Experience with high availability, backup and disaster recovery ...

their business.We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes … coordinate capacity planning across strategic and subcontracting relationships to improve predictability.Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; help partners adapt capabilities and commercial/delivery approaches as opportunities evolve.Work with EA and partner ...

WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head … configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head ...

market strategy for our international markets. This role will work closely with the Amazon Retail Ad Service product and leadership team, Amazon Ads senior management, cross business-unit BD teams, and other corporate functions to drive unique partnership opportunities. The candidate will be part of a team that … cultivate trust and drive alignment with Amazon's priorities. Provide executive sponsorship when needed for other BD efforts and act as the executive escalation management resource for Amazon leaders. Develop and align the go-to-market strategy and goals/planning for Amazon Retail Ad Service. Develop scalable ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

customer and internal teams; run steering committees and executive business reviews.Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand planning … customer analytics.Translate AI/ML and analytics into clear business value narratives for executive stakeholders.Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention; comfortable ...

internal teams; run steering committees and executive business reviews. Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management. Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards. Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand … analytics. Translate AI/ML and analytics into clear business value narratives for executive stakeholders. Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention ...

CCO.Partner with regional Managing Directors and Customer Success leadership on delivery and account health in every region the account touches. Relationship and escalation managementBuild senior relationships at each named account, to C suite where relevant. Act as the primary escalation point for the named accounts, coordinating the relevant … written and spoken, and can present and negotiate at senior level in both. You have significant, proven experience in global or strategic key account management, ideally in B2B SaaS or a tech-enabled business selling to multi-site enterprise customers. You have a proven track record of managing ...