8 of 8 Permanent Escalation Management Jobs in London

operational stability and long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities … 1. Account Leadership & Relationship Management Serve as the primary delivery leader for clients, managing end-to-end delivery, customer relationships, and account growth. Build strong, trusted relationships with senior client stakeholders across technology and business functions. Partner with clients to provide strategic direction, technology roadmaps, and proactive guidance rather ...

premium IT support experience, acting as the bridge between walk-up support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service … Operations Own the daily operation of the TechBar, ensuring consistent coverage, smooth user flow, and adherence to published support hours. Act as the primary escalation point for complex walk-up issues, VIP requests, or service concerns. Ensure TechBar services align with the agreed service catalogue, including device support, onboarding ...

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential ...

outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts … primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline ...

components, with emphasis on strong access controls and segmentation following modern principles like least-privilege/zero-trust. Deliver 3rd-line operational support and escalation management for critical production incidents, including deep diagnostics and root cause analysis. Establish and maintain network standards, best practices, and operational playbooks … enterprise switches/routers) and resilient network design patterns prioritising high throughput and low-latency delivery. Solid foundation in network security concepts and configuration management to enforce secure practices. Excellent communication skills with an ability to document and articulate complex designs, technical decisions and operational processes. Desirable Experience with ...

PrincipleHR Work model: Hybrid - 3 days onsite - Central London What you'll own: Publishing partner onboarding and ongoing support Offshore vendor oversight and escalation management Internal routing — engineering, product, legal, trust & safety SOPs, documentation and operational workflows Metrics tracking and operational improvement What you'll need: Solid … years of Partner Operations or vendor operations experience — essential Client or publisher onboarding background Programme or project management skills Tech industry background Publishing or media experience — strong advantage Organised - metrics-driven - confident communicator Screening starts this week. Don't sit on this. Apply Now with your CV or LinkedIn ...

technical stakeholders. Strong analytical, organisational, and communication skills. ITIL Foundation (at a minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. Resilient under pressure and adept at prioritisation. Familiarity with ITSM tooling. Eligibility for or existing SC clearance. Nice to have/bonus …/XDR solutions. Experience using PowerBI What You’ll Bring A customer-first mindset with a commitment to operational excellence. Proactive issue resolution and escalation management. Ability to translate complex technical information into concise status reporting. Drive for continuous improvement and service innovation. What This Role Gives You Competitive ...

site contact for third-party ICT suppliers, overseeing support delivery, troubleshooting, and infrastructure changes. * Review, approve, and oversee technical changes including VLAN configurations, switch management, and Wi-Fi deployments in line with CAB processes and estate standards. * Participate in Change Advisory Board (CAB) activities, ensuring all changes align with … optimisation opportunities, providing recommendations for continuous improvement. * Deputise for the ICT Service Delivery Manager when required, ensuring continuity of operations, supplier coordination, and escalation management. * Provide guidance to stakeholders on ICT policies, procedures, and best practices. Requirements Strong working knowledge of converged network environments, including VLANs, switching ...