23 of 23 Permanent Escalation Management Jobs in London

to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working environment Required Skills Significant experience in … IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience More ❯

Job Description This is role is responsible for leading a team of more than 100 Technology Controls professionals covering the Services, Markets and Banking/Client and SMBF Production Management Technology teams, as well as supporting Controls relating to the FIT initiative. The objective of this role is to ensure that the Technology teams operate an effective control environment … while maintaining risk within agreed risk appetite parameters. The incumbent also provides a leading contribution to the wider risk management program across Citi Technology and Business Enablement (TBE). This team is responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective … controls, identifying areas for improvement, and implementing necessary changes Design and manage controls enhancements focused on increasing efficiency and reducing risk Manage and set direction of the Technology risk management program Set the framework and adherence with Risk Management and Compliance Policies Review and provide governance of MCA program, including the attestation, quality oversight, and related reporting Provide More ❯

responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management … and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management • Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. … Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. • Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in More ❯

Senior Business Analyst (Investment Management) page is loaded Senior Business Analyst (Investment Management) Apply locations London (51 Lime Street) time type Full time posted on Posted 30+ Days Ago job requisition id RQ11721 PLEASE NOTE; Experience within investment management or investment operations is essential for this role Location: London Contract Type: Permanent Work Pattern: Full Time, Hybrid … Role We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join our expanding Investment Management Change Team. This is a hands-on role and the ideal candidate will have a technical background that they are able to apply to solving business problems and the … We're made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services . This role sits within MS AIML, the regulated investment management company of the MS Amlin brand (MSA). MSA is wholly owned by the MS&AD Group. The investment clients of MS AIML include MSA companies and others in More ❯

and understanding. Onboarding Support: Evaluate the readiness of clients for onboarding to be supported by our Business as Usual (BAU) teams, ensuring that all necessary preparations are in place. Escalation Management: Provide support on client escalation calls, reviewing Root Cause Analyses (RCAs) to identify areas for improvement and prevent recurrence of issues. What We're Looking For … the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf - 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group More ❯

most customer centric company! Opportunity To meet these challenges, we are looking for a passionate, talented and super-smart Technical Program Manager who loves to work across (a) product management, (b) project management, and (c) software development! We're looking for someone who innovates, loves solving hard problems and never takes no for an answer. Our engineers are … some of the best software developers in the industry, who work hard, have fun and make history. With a broad technology and management toolbox you are able to develop the team and guide their technical implementations. Your success will depend on your skills in understanding the big picture of Amazon's business and delivering incremental solutions contributing to the … tons of ambiguities, learn and iterate to crack hard problems. You will also take the roadmap forward into incremental implementation phases, bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. Key Responsibilities - Thinking big and working with Senior leadership, business stakeholders and engineering teams to More ❯

and Professional Services teams in Europe to support implementation and have a key part in Customers' success to adopt our solutions. The ideal candidate will have experience in project management experience, managing B2B implementations, and has a proven track record of meeting and exceeding program goals. Base pay for this position starts from EUR 1750 gross per month and … and timely delivery - Provide timely, clear and concise and complete communications to Customer Advisor, Professional Services and Amazon Business Leadership - Assess program risks, anticipate challenges, and request support in escalation management when necessary - Meet or exceed targets for implementation deliveries - Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams BASIC QUALIFICATIONS - Bachelor's degree - Fluent English - Fluent French PREFERRED QUALIFICATIONS - Prior B2B Experience/Negotiation or Business Process Management Experience Preferred - Attested history of building business requirements and requests for proposal - Strong problem solving, highly analytical, attention to detail and solid organizational skills - Track record for being detail-oriented with a demonstrated ability to self-motivate More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

of Statements of Work (SoW), timelines, and resourcing plans for new opportunities. - Improve win rates by delivering tailored, technically robust proposals that address both business and engineering challenges. 4. Escalation Management - Serve as the escalation point for complex client issues, providing strategic and technical direction. - Collaborate with internal delivery teams and stakeholders to ensure issue resolution and … or Loyalty Systems . - 2+ years in a leadership role , with experience mentoring and managing project or solution delivery teams. - 2+ years of client-facing experience , showcasing strong stakeholder management, business acumen, and relationship-building skills. - Experience in developing strategic roadmaps , managing backlogs, and aligning technical work with broader business objectives. - Strong communication skills (written and verbal), with a … Cloud, or similar platforms. - Understanding of digital consumer engagement , marketing automation workflows , and data-driven personalization strategies . - Familiarity with agile methodologies such as Scrum and experience in project management or delivery planning. - Prior experience in supporting sales teams by developing proposals, estimates, and technical documentation. During the process, please note the following requirements and preparations: - Massive Rocket has More ❯

you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the … user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. - Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. - Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. … our goals. - Identify, assess, track and mitigate issues and risks at multiple levels. - Create, maintain and disseminate project information to stakeholders. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end More ❯

highly motivated Sr. Technical Program Manager (TPM) who enjoy solving challenging and complex business problems at Amazon scale. Key job responsibilities: The right candidate will possess a strong program management background, has experience leading large projects, and has a well-rounded technical background in current technologies. As a Sr. Technical Program Manager, your responsibilities will include writing specifications, driving … project schedules from design to release, stakeholder management and managing the production launch. You will act as a Single Threaded Owner (STO) to lead and coordinate the design and implementation efforts, coordinating across multiple engineering teams to develop scalable solutions. You will work directly with customers, disambiguate the requirements, anticipate bottlenecks and risks, make trade-offs, provide escalation management and balance the business needs versus technical constraints. You must be able to thrive and succeed in an entrepreneurial environment, destroy limits to scale, and not be hindered by ambiguity or competing priorities. This means you are able to develop and drive high-level strategic initiatives while rolling up your sleeves to get the job done. This More ❯

product managers, user experience designers as well as customer service leads. Key job responsibilities Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels Make tradeoffs while balancing the business needs with technical constraints Work closely with product and engineering teams to define near … technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams … experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to More ❯

Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced Technical Program Managers with a strong background in program management and working with Software Engineers. As part of the AWS Managed Operations team, you will play a pivotal role in delivering high-availability AWS services, including EC2, S3, Dynamo … new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security … project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail More ❯

technologies to identify and deliver innovative technical solutions that meet business needs and scale with growth. • Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches. • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs … versus technical constraints. BASIC QUALIFICATIONS - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience working directly within engineering teams - Experience designing or architecting (design patterns, reliability … and scaling) of new and existing systems - Experience partnering with product and program management teams - Bachelor's degree - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and More ❯

format The candidate is/has: 1. Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral … Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root … defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce/retail/supply chain/financial services business - Worked in a global client facing role. - Six sigma green More ❯

ideal candidate is/has: 1. Strong aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral … Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root … defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce/retail/supply chain/financial services business - Worked in a global client facing role. - Six sigma green More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

will put you at the heart of a global financial institution? Then bring your skills and or experience in either model development or validation to Citi's Model Risk Management team that focus on validation of Equity & Hybrids derivative pricing models for Trading and Hedges. By Joining Citi, you will become part of a global organisation whose mission is … candidates with higher academic qualifications and/or certifications such as a PhD, a second master's degree, CPA or CFA. Some experience in a quantitative role in risk management at a financial institution with experience in either model development or validation, ideally experience in modelling of equity derivative products would be desirable. Strong derivative pricing skills a must … us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities. Job Family Group: Risk Management Job Family: Risk Analytics, Modeling, and Validation Time Type: Full time Most Relevant Skills Analytical Thinking, Business Acumen, Constructive Debate, Data Analysis, Escalation Management, Policy and Procedure More ❯

business' growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process … ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across the globe BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor … determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for More ❯

Ironclad is the contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into … a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management . We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places … or follow us on LinkedIn and Twitter . Implementation at Ironclad: Join our team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic EMEA-based clients. As a Senior Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll More ❯

strategic sellers. Our mission is to deliver innovative, data-driven solutions that enhance performance, streamline processes, and elevate the customer journey. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn More ❯

and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Knowledge of basic and systematic approaches to manage projects …/programs - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country More ❯

innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs. Have strong communication skills and experience working across diverse stakeholder groups. Represent Amazon when meeting with senior executive teams from top customers More ❯