My client, a leading and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management … necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd … Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Ikhoi Recruitment
take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional client services and effective Problem Management. Essential Experience As A 2nd line Support Engineer MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd … Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one of the below ) or currently studying towards one MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security … Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Main Tasks and Responsibilities Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. More ❯
to £28,000 DOE London - Full Time on Site I am recruiting in London for an 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).My client is a Microsoft Solutions Partner, and have an Investors in People Gold accreditation.This is an exciting opportunity to be part of a successful and leading MSP.As a 1st Line … Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: MSP background preferable 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk … Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required More ❯
DOE London - Full Time on Site I am recruiting in London for an 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). My client is a Microsoft Solutions Partner, and have an Investors in People Gold accreditation. This is an exciting opportunity to be part of a successful and leading MSP. As a 1st Line … Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: MSP background preferable 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk … Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required More ❯
individual with strong technical skills encompassing the design, build, and support of: VMware vSphere, Horizon VDI, and vRealize. Veeam Backup & Replication HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps The … CIS & NCSC security best practices, along with expertise in Pen Testing and Vulnerability remediation. Requirements Strong technical skills in VMware, Veeam, HPE, SCCM, and more. Confidence in on-site client support in the financial industry. Effective communication skills. Ability to self-teach and adapt quickly. Benefits: Hybrid working 25 days annual leave (plus bank holidays) Additional half-day holiday More ❯