6 of 6 Permanent Help Desk Analyst Jobs in London

IT Support Analyst … 1st Line) Location: Bromley, Kent Salary: up to £28,000 Full Time Permanent We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues … Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding More ❯

An established MSP with an impressive client portfolio is looking for a talented IT Service Desk/Helpdesk Analyst to join their team based in Central London due to growth. The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include … and permissions, deployments, networking, security, liaising with third parties, as well as some project work with senior Engineers. We are looking for a candidate with proven helpdesk/service desk experience, ideally in an MSP, with a high ticket resolution rate. Some exposure to project work including office relocations, data migrations, and booking couriers for client equipment is desirable. More ❯

Our client who is a Managed Service Provider is successfully expanding and needs a Helpdesk Analyst Level First Line. Are you looking for career progression, opportunities to study for certifications, have the flexibility to work from home, want to join a hardworking and friendly team, have experience within first line helpdesk? Is so, please apply! As the Helpdesk … Analyst First Line, you will play an important role in delivering IT support to clients. You will deliver exceptional customer service, build strong relationships, resolve IT issues effectively and contribute to team improvements. Responsibilities: Troubleshoot and resolve Mac/Window issues Prioritise and manage support tickets Escalate complex issues with details handovers Stay up to date with emerging More ❯

IT Helpdesk Analyst – 1st Line Support – London Start Date: Early October 2025 Looking for a role where your technical skills and people-first mindset really make an impact? We’re recruiting on behalf of a highly regarded London-based law firm for an IT Helpdesk Analyst . This is a fantastic opportunity to join a collaborative More ❯

The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support/delivery for our customers. This is a junior role and has great potential in a vibrant More ❯

or perform research using external resources to troubleshoot and resolve technical issues. Acknowledge, updates, and documents all customer service requests in the ServiceNow call tracking system; Consult with the Help Desk Management team or IT teams when a solution is unknown or unclear. Report problems with procedures and makes suggestions for improvements. Take initiative to make decisions regarding … role is office based (no hybrid) and to cover the hours 7.00am -3.30pm to fit in to the structure of the firm. They need an ambitious IT analyst with a genuine passion for all things IT who can bring to the role an attitude of exceptional delivery and become an integral part of a growing team. The More ❯