2 of 2 Permanent Help Desk Analyst Jobs in London

Help Desk Analyst Location: London Employee: Reports to Emma Griffiths Direct Reports: None Working Arrangements: Full time, 35 hours per week, hybrid Who We Are SiriusPoint is a global (re)insurer writing a worldwide portfolio of businesses including Accident & Health, Liability, Property, and Specialty. Bermuda-headquartered … across various lines in global markets through platforms like Sirius International Managing Agency (SIMA) and Sirius International, UK Branch. Purpose of Role As a Help Desk Analyst, you will provide technical support to our global colleagues for desktop systems, software, hardware, and network issues. You will … report to the Help Desk Manager. Your responsibilities include: Providing reliable onsite support at the London SiriusPoint office (Core onsite days Monday-Thursday). Responding to IT support requests via telephone, email, Virtual Agent, and self-service, ensuring prompt and first-time resolution where possible. Managing tickets using More ❯

asset management records. Knowledge Sharing and Documentation : Create and maintain knowledge base articles and user guides for common issues. Provide basic user training to help staff maximize their use of IT tools. Security and Compliance : Promote security best practices, such as identifying phishing attempts and safeguarding sensitive data. Ensure More ❯