2 of 2 Permanent Help Desk Analyst Jobs in London

Arnold & Porter LLP in London seeks an IT Analyst to provide first-line technical support for users in London and abroad, resolving hardware, software, mobile, printing, connectivity, and conferencing issues. You will install and deploy desktops and mobile devices, set up AV for meetings (Teams, Zoom, WebEx), support ...

behind it has to be just as dependable. You will resolve the majority of issues yourself, elevate cleanly and quickly when you cannot, and help us spot the patterns worth solutioning. You will work alongside IT, Network, Software, and Infrastructure engineers, and you will have real visibility into … permissions questions, basic configuration, data corrections, and triage of functional issues before they reach system owners. Triage, prioritise, and manage tickets in our service desk, keeping requesters informed at every stage. Coordinate escalations to L2 and L3 support, engineering, vendors, and other functions across the business, tracking dependencies through ...