2 of 2 Permanent Issue Tracking Jobs in London

issues arise, particularly where there is cross‐functional complexity, partner impact, unclear ownership, or time pressure. Bring structure to operational firefighting by clarifying the issue, identifying accountable owners, setting actions, tracking resolution, and ensuring lessons are fed back into process improvement. Drive Governance With Pace and Discipline Design … implement, and continuously improve programme and operational governance frameworks across Wrisk. Create clear mechanisms for prioritisation, delivery tracking, issue management, risk management, escalation, decision making, and executive visibility. Ensure governance creates clarity and momentum rather than bureaucracy. Use Data to Drive Delivery and Operational Performance Build a data ...

experience to proactively surface risks, themes, and improvement opportunities Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues Issue Management & Resolution Monitor, triage, and coordinate resolution of cross-client recurring and complex issues Document findings and incorporate learnings into scalable tools, processes … playbooks Ensure visibility and tracking of issues through appropriate systems and workflows Cross-Functional Coordination Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally Facilitate alignment on priorities, timelines, and solutions for client-impacting items Coordinate testing efforts and validation prior to production ...