5 of 5 Permanent Major Incident Management Jobs in London

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

while driving continuous improvement across the cloud estate. Key responsibilities include: Acting as the primary operational contact and escalation point for AWS services. Leading major incident management and driving timely resolution with internal and external partners. Monitoring and managing service performance against SLAs, KPIs, and operational targets. … Driving continual service improvement initiatives and operational excellence programmes. Managing governance across incident, change, release, and transition processes. Conducting root cause analysis and implementing preventative measures. Overseeing AWS infrastructure operations across compute, storage, networking, and security services. Ensuring compliance with security, audit, and regulatory requirements. Working closely with Cloud ...

SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified ...

controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security ...