Head of IT Service Delivery
- Hiring Organisation
- Picture More
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £95,000 - £100,000 per annum
maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define … govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards ...