2 of 2 Permanent PSTN Jobs in London

queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design and support emergency routing and system failover scenarios. Application Integration: • Deliver … or VoIP engineering roles, with at least 2 years in contact centre environments. • Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. • Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. • Integration experience with CRMs and enterprise systems using web services/APIs. • Strong communication and stakeholder management skills. Preferred Skills: • Certifications in NICE CXone, Genesys More ❯

queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design and support emergency routing and system failover scenarios. Application Integration: • Deliver … or VoIP engineering roles, with at least 2 years in contact centre environments. • Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. • Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. • Integration experience with CRMs and enterprise systems using web services/APIs. • Strong communication and stakeholder management skills. Preferred Skills: • Certifications in NICE CXone, Genesys More ❯