Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactivemonitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWS's Premium Support value proposition. Through commercial innovation and … media streaming workloads, addressing customer needs with tailored solutions. • Solution Adoption & Expansion: • Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactivemonitoring, and operational guidance. • Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences. • Data-Driven Strategy & ROI Analysis More ❯
Income Front Office business groups for pricing analytics, offering generation and execution. The successful candidate will also have the opportunity to manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team. Responsibilities: Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets … Rate Swaps Inflation Linked Securities Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list) ION/Marketview Citi Velocity ITRS (Monitoring Software for platform) Providing functional and technical help around the relevant systems to users by (not exhaustive) Ensure correct pricing of instruments Dealing with Risk & PnL Issues reported by … tools Other key responsibilities (not exhaustive): Assist in development/scripting/maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business/application analytics Understanding and documenting business requirements Proactivemonitoring of the E-Trading platform with on-going maintenance of monitoring Interaction with More ❯
and public cloud configuration documents and diagrams. Keep up-to-date documentation of all servers, racks, systems, and configurations Mentor and provide guidance to Infrastructure and DevOps Engineers Ongoing proactive maintenance of Server and Network systems Research and development of new ideas and technologies to improve cloud Infrastructure Provide independent reviews of Patch, Anti-malware, and Security systems Proactivemonitoring of Network, Server, and Storage systems using group standard tools Responding to notifications/alerts for failed hardware/software, and assign to appropriate Infrastructure Engineer as required Assisting in capacity planning and monitoring of storage and systems at all times Develop and maintain communication, dependency, and reliance plans for system reboots and outages Escalate and More ❯
encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors … IaaS solutions, ensuring seamless integration with business applications. Develop and implement cloud-first operational best practices, leveraging automation, infrastructure as code (IaC), and DevOps methodologies where appropriate. Ensure effective monitoring, logging and alerting within cloud platforms to proactively identify and address issues and provide KPI Metric information for functional troubleshooting and reporting. Maintain, define, and own business continuity (BC … across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR More ❯
situations. The Role Responsible for ensuring the smooth running and stability of Man's investment management business systems and infrastructure including both in house developed and third party tools. Proactivemonitoring of critical systems, investigation, triage, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of … ticketing systems while following through to completion Write and test SQL scripts, schedule releases, and implement bug fixes across environments Monitor business systems, create/modify alerts, and influence monitoring best practices Manage incidents and problems, including post-incident reviews and follow-up tasks Analyze risk/impact of tasks and prioritize accordingly Support Production, UAT, and Development environment More ❯
situations. The Role Responsible for ensuring the smooth running and stability of Man's investment management business systems and infrastructure including both in house developed and third party tools. Proactivemonitoring of critical systems, investigation, triage, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of … ticketing systems while following through to completion Write and test SQL scripts, schedule releases, and implement bug fixes across environments Monitor business systems, create/modify alerts, and influence monitoring best practices Manage incidents and problems, including post-incident reviews and follow-up tasks Analyze risk/impact of tasks and prioritize accordingly Support Production, UAT, and Development environment More ❯
a shift toward a more engineering-focused culture. Your contributions will ensure that eBay's technology remains cutting-edge and reliable for our global community. What you will accomplish: ProactiveMonitoring : Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate. Solution Development : Collaborate with Architecture, Engineering, and Operations teams … alerts, and develop high-quality Standard Operating Procedures (SOPs). Automation and Process Enhancement : Identify and implement opportunities to enhance automation and reduce manual workload, improving overall efficiency. Enhance Monitoring Tools : Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay's reliability and incident management capabilities. Incident Management : Act as More ❯
customer relationships that promote retention and loyalty Strategic guidance is delivered to the customer to achieve increased adoption and value leveraging FI AI driven solutions and methodology Continuous and proactivemonitoring of customer initiatives & challenges Proactive, strategic and expanding utilization to support account growth FI solution use is expanded and adopted within and across customer functional teams … support strategy Ability to work in a dynamic environment and balance multiple responsibilities Outstanding communication skills to include listening, verbal, written and presentation skills Excellent organizational & time management skills Proactive and driven to provide optimal results with high personal drive, integrity, and a positive attitude Comfortable working in a team environment with Product, Sales, IT, and all levels of More ❯
situations. The Role Responsible for ensuring the smooth running and stability of Man's investment management business systems and infrastructure including both in house developed and third party tools. Proactivemonitoring of critical systems, investigation, triage, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of … ticketing systems while following through to completion Write and test SQL scripts, schedule releases, and implement bug fixes across environments Monitor business systems, create/modify alerts, and influence monitoring best practices Manage incidents and problems, including post-incident reviews and follow-up tasks Analyze risk/impact of tasks and prioritize accordingly Support Production, UAT, and Development environment More ❯
data center networks. Creating and maintaining project documentation to ensure accurate information sharing. Conducting workshops to share knowledge. Maintaining site and technical documentation. Developing expertise in specific technology areas. Proactivemonitoring and preventative maintenance of IT systems. Writing post-incident review documents and implementing recommendations. Testing business applications, network, and server performance; providing reports and strategies for infrastructure More ❯
financial reporting. Compliance & Risk Management: Ensure compliance with internal controls, accounting policies, and external regulations related to AR processes. Identify and address potential credit risk or fraud issues through proactivemonitoring and analysis. What makes you the perfect fit Education & Experience: Bachelor's degree in Accounting, Finance, or a related field. Minimum of 2-5 years of experience More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AJ Bell
work items. Orchestrate Agile ceremonies such as backlog refinement and sprint planning, facilitating team discussions to drive clarity and consensus on deliverables. Own the squad’s delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues. Act as a liaison to internal stakeholders—including customer service, operations, and marketing—to prepare teams More ❯
South East London, London, United Kingdom Hybrid / WFH Options
AJ BELL BUSINESS SOLUTIONS LIMITED
upcoming work items. Orchestrate Agile ceremonies such as backlog refinement and sprint planning, facilitating team discussions to drive clarity and consensus on deliverables. Own the squads delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues. Act as a liaison to internal stakeholdersincluding customer service, operations, and marketingto prepare teams for the More ❯
a part of our growing business. Job purpose: Lead the strategic development and operational delivery of WiFi optimisation across our customer base, ensuring exceptional in-home connectivity experiences through proactive technical management, cross-functional collaboration, and continuous process optimization. You will drive both technical excellence and customer satisfaction by establishing robust troubleshooting frameworks, managing diagnostic tooling, and leading teams … and implement comprehensive technical troubleshooting processes across customer service/technical support teams, field operations, and digital channels Drives customer experience for troubleshooting across unassisted channels Design and lead proactivemonitoring and intervention strategies to identify and resolve WiFi issues before they impact customers Establish performance metrics and SLAs for WiFi service quality, monitoring adherence and driving … Knowledge and understanding of different Wifi management platforms Excellent analytical skills with the ability to interpret network performance data and drive process improvement Track record of developing reactive and proactive technical support processes (assisted and unassisted) A problem solving mindset - someone who is willing to get stuck into the detail and deliver complicated change Experience working alongside cross-functional More ❯
and protocols such as BGP, OSPF Desirable: - Hands-on experience with Cisco & Meraki (firewalls, APs, switches) - Experience working within the ServiceNow framework - Knowledge of ITIL processes Role responsibilities include: • Proactivemonitoring of IT systems and preventative measures to reduce downtime. • Troubleshooting and resolving complex network issues. • Testing business applications, network, and server performance; providing performance reports; developing strategies More ❯
heart of a major international operation within a mission-critical environment. This shift-based operational support position is part of a 24/7 Network Operations Centre responsible for proactivemonitoring, fault management, and operational support of a large-scale global network and infrastructure platform. The role requires vigilance, technical expertise, and effective incident response to ensure continuous More ❯
analyze and resolve mechanical and system issues across the MSP product suite. Design and implement electro-mechanical tools and fixtures to support deployed and new products. Develop and implement proactivemonitoring tools to measure the safety, reliability, and performance of advanced robotics systems. Develop and implement diagnostic tools to minimize troubleshooting and machine downtime. Support hardware and systems More ❯
continuous integration, and continuous delivery practices Understanding of relational and NoSQL databases, data structures, API patterns, and service-oriented architectures Commitment to technical excellence, test-driven development practices, and proactivemonitoring Exceptional analytical and problem-solving skills, high-quality coding standards, and a sense of ownership and accountability for delivered solutions Excellent communication and interpersonal skills, capable of More ❯
continuous integration, and continuous delivery practices Understanding of relational and NoSQL databases, data structures, API patterns, and service-oriented architectures Commitment to technical excellence, test-driven development practices, and proactivemonitoring Exceptional analytical and problem-solving skills, high-quality coding standards, and a sense of ownership and accountability for delivered solutions Excellent communication and interpersonal skills, capable of More ❯
Excellence & Risk Management Identify and mitigate technical risks and obstacles, ensuring that the product development pipeline runs smoothly and efficiently. Ensure the security, performance, and scalability of products through proactivemonitoring and improvements. Ensure adherence to high coding standards, software quality, and efficient development processes, including continuous integration and deployment practices Implement key performance indicators (KPIs) to track More ❯
required About you Relevant certifications in Business or Finance Solid market risk and trading experience Exceptional understanding of market risk management processes and dealing systems Exceptional understanding of maintaining, monitoring, and administering trading platforms, trading infrastructure, and bridge technologies Highly numerate, with the ability to clearly articulate data-driven business insights Excellent communication skills, both written and verbal Ability More ❯
this opportunity, we encourage you to apply now! Responsibilities: Supporting site migrations (Tues-Thurs), mostly remotely Working on infrastructure and change projects in the background Handling L3 support escalations, proactivemonitoring, and incident response Supporting third parties rolling out Aruba EdgeConnect and Aruba Central Attending CAB calls, planning upgrades, and coordinating SD-WAN changes Troubleshooting ClearPass, switch templates … Have Skills: CCNP-level networking knowledge Strong BGP understanding and real-world usage Experience using a ticketing system (e.g. ServiceNow) Firewall exposure (Cisco Firepower/FTD/FMC preferred) Proactive, organised, able to take initiative and manage tasks independently Desirable Skills: SD-WAN experience (Aruba EdgeConnect/SilverPeak) Experience with Aruba ClearPass Cisco Firepower (FMC/FTD) Cisco Nexus More ❯
and platform, working closely with Product, Engineering and Project teams to diagnose and resolve customer and partner issues. Lead cross-functional initiatives to optimize support processes and tools and proactivemonitoring to improve efficiency and reliability Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback Create and refine documentation and our … creation of knowledge base articles and FAQs. Engage with users directly to gather information and provide clear, concise explanations. Work with Engineering to design, implement, and manage a comprehensive monitoring framework to proactively identify and address potential issues Drive initiatives and implement strategies to ensure consistently high levels of customer satisfaction, exceeding service level agreements (SLAs) and fostering positive More ❯
learn more about this opportunity, feel free to reach out and apply today! Key Responsibilities: Oversee and maintain a low-latency, global network infrastructure Provide high-level support and proactivemonitoring of mission-critical systems Take ownership of network improvement projects from design through to deployment Collaborate closely with cross-functional teams to ensure security, resilience, and efficiency More ❯
You'll collaborate closely with the Electronic Sales Trading team to oversee the deployment and configuration of client-specific algorithmic trading strategies, ensuring their performance and stability. This includes proactivemonitoring, troubleshooting, and direct support to sales traders. You will also identify and integrate corporate actions and new securities into Citi's algorithmic trading framework, as well as More ❯