Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers. Undertake serverpatching in line with agreed processes. Update records of customer environments to reflect actions taken Respond in a timely manner to proactive monitoring … flexibility and adaptability to meet demanding workloads. Deliver high-quality work within the expected timescale to meet customer service level expectations. Broad knowledge of server and desktop operating systems, networks, office systems, plus Microsoft cloud offerings. Embrace a passion for IT and technology. A proven ability to deliver effective More ❯
london (acton), south east england, united kingdom
TGS International Group
Engineers to work within a team carrying out cabling infrastructure and network hardware support at client sites. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware (eg Server … s ticket system and ensure tickets are assigned and completed within SLA. Audit and document existing cabling installations. Audit and document desktop configuration, including patching and power, for existing and proposed user locations. Compile patching schedules as required. Utilise Cable Management Software as required for patching planning. … IMAC-D of all desktop equipment including any peripherals. Carry Out Data Wiping activities by use of Software tools. Carry out all types of patching/jumpering including all types of voice & data, copper & fibre. Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN More ❯
support Diagnosing and resolving hardware issues, including desktop, laptop, and peripheral equipment Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix … tools (ideal) Familiarity with cloud platforms such as AWS, Azure, and Google Cloud (ideal but not mandatory) Experience with Jira and Confluence (ideal) Supporting serverpatching and updates (ideal but not mandatory) Qualifications and experience we consider to be essential for the role: 3-4 years' experience in More ❯