London, South East, England, United Kingdom Hybrid / WFH Options
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IT ServiceDeliveryManager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT ServiceDeliveryManager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT ServiceDeliveryManager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global servicedelivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDeliveryManager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDeliveryManager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯
london, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDeliveryManager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDeliveryManager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯
West London, London, United Kingdom Hybrid / WFH Options
TEAM
A charity that supports children's and neonatal intensive care units is looking for a ServiceDeliveryManager on a hybrid working model, based at St Marys Hospital in Paddington and Queen Charlottes Hospital in Hammersmith, with some home working. You will be pivotal in liaising between the charity and NHS units across both hospital sites, managing … servicedelivery projects, campaigns, and fostering continuous engagement. You will also lead and manage the new Post-Discharge Support campaign, coordinating efforts between families, the NHS family liaison team, and counsellors. As ServiceDeliveryManager, some of your key responsibilities will include: Building relationships with staff and stakeholders across the PICU and NICUs to raise … services, supporting outcomes reporting and strategic decision-making. Utilising strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance servicedelivery and promote awareness. Were looking for a ServiceDeliveryManager with: Strong project management skills, with experience in maintaining stakeholder engagement, including reporting to More ❯
Overview Job Title: ServiceDeliveryManager The ServiceDeliveryManager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. They ensure that business as usual activity is delivered within agreed service levels … act as a direct point of contact with key stakeholders, and, where required, drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape of services. Methods is … range of specialisms, focusing on transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. Methods is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities and Responsibilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with More ❯
ServiceDeliveryManager, Data Centres page is loaded ServiceDeliveryManager, Data Centresremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ453374 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by … trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: ServiceDeliveryManager, Data Centre Job Description: As a Data Centre ServiceDeliveryManager, your primary responsibility will be to oversee the day-to-day … ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.Responsibilities:Data Centre Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling More ❯
ServiceDeliveryManager - Data Centre Services Location: London (Hybrid - 3 days per week on site) Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and servicedelivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional servicedelivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a ServiceDeliveryManagerMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
ServiceDeliveryManager - Data Centre Services Location: London (Hybrid - 3 days per week on site)Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and servicedelivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional servicedelivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a ServiceDeliveryManagerMore ❯
1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses-including neo-banks, travel companies, and payment service providers-1GLOBAL connects over 43 million devices globally. With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its … world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries. Position Overview We are seeking a highly capable and experienced ServiceDeliveryManager (SDM) to lead the onsite servicedelivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and … in-life (BAU) activities across multiple regions. The SDM will act as a primary service representative throughout the contract lifecycle - responsible for coordinating servicedelivery, managing incidents, overseeing mobile device logistics, and delivering both onsite and remote end-user support. The ideal candidate will thrive in a dynamic environment and demonstrate a proactive, customer-first mindset. This More ❯
IT ServiceDeliveryManager - Mergers & Acquisitions £80,000 - £90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT ServiceDeliveryManager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly … into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term … impact. Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA More ❯
IT ServiceDeliveryManager - Mergers & Acquisitions £80,000 - £90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT ServiceDeliveryManager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly … into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term … impact. Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA More ❯
We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior ServiceDeliveryManager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior ServiceDelivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯
Overview Department: Operations Employment Type: Permanent - Full Time Location: Head Office, Chelsea House Reporting To: Carl Schiever Description ServiceDelivery Managers are responsible for service standards of our business orientated technologies. You will be responsible for all stages of service within the lifecycle driving service excellence with a blend of ITIL and Agile. You must … maintain exceptional relationships with stakeholders to manage their needs, technical teams to maximise service and delivery and suppliers to manage the service they provide. Responsibilities You will be the focal point for all transitional activities for your respective area You will act as a point of escalation for all Business as Usual (BAU) incidents and problems to … ensure service disruption is minimised and communication between all parties is managed. Manage the lifecycle of responsible services Collaborate with key IT areas to develop roadmap for all responsible services IT Service Evangelist to show what "good" looks like Ensure teams adhere to operational processes and drive service excellence Provide operational measurement for workplace and respective services More ❯
Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT ServiceDelivery Manager.For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … hybrid working!To be successful you must be able to showcase your wealth of knowledge in ServiceDelivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience.The duties will include: Leading IT ServiceDelivery Projects. … Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more More ❯
Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network ServiceDeliveryManager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network ServiceDeliveryManager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network ServiceDeliveryManager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales: Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
london (city of london), south east england, united kingdom
ABL Recruitment
Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network ServiceDeliveryManager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales: Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
and better solutions. Headquartered in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer As a ServiceDeliveryManager at Aptitude, you will be the ambassador of our Assure offering, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships … a similar role or project management capacity ITIL qualification (at least v3 Foundation). Proven ability to perform under pressure and manage multiple clients. Strong critical thinking and continual service improvement mindset. Excellent communication, negotiation, and presentation skills. Ability to work remotely and manage distributed teams. Strong people management and relationship-building skills. Flexibility to adapt to rapid business … changes. Outstanding organizational and time management skills. High level of empathy, customer service mindset, and commercial acumen. Understanding of Agile principles. How to apply Please click on the 'Apply now' button below, including your CV/resume and any other relevant information that will help us get to know you better. Diversity and Inclusion If you're interested in More ❯
Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position As a ServiceDeliveryManager, you will own the full spectrum of strategic execution and relationship management for Hiya's telecom carrier partners, driving both expansion and innovation with autonomy … growth, while navigating complex ecosystems and building deep, multi-level partnerships that reinforce Hiya's market position. Your partnership in cross-functional alignment and business reviews will ensure seamless delivery and continuous value realization, directly impacting partner success and company revenue. This role offers a unique opportunity to influence the future of trusted voice communication on a global scale … the business, driving tight coordination between sales, product, operations, and leadership to accelerate outcomes and resolve friction fast. Maintain Operational Excellence : Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint. What You Bring 5+ years managing high-stakes telecom or key enterprise accounts, with a focus on mobile platforms More ❯
on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects … time, within budget, and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll … strong communication with customers and internal teams. Support customers in preparing for testing and training. Drive continuous improvement and champion governance policies (PPM) within Civica. Experience as a Project Manager delivering software solutions. Local Government sector knowledge/experience is highly desirable. Strong communication skills, with the ability to present confidently and lead customer workshops. PRINCE2 Practitioner qualification. Strong More ❯
