1 to 25 of 77 Permanent Service Design Jobs in London

Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services … as inclusive, accessible and user-centric as possible. About the role This is a leadership role within the User Centred Design team, in the GLAs Digital Experience Unit. Youll lead the DEUs Service Design team, setting the direction, guiding teams and championing the role of service design across the organisation, ensuring users can complete their … goals and that our digital services support the delivery of GLA policy intent. Youll work with policy teams, stakeholders and other user centred design and digital colleagues to explore problems, test ideas and deliver better outcomes for users. This may involve the creation of, or changes to, internal and external processes, services, products and content across both digital and More ❯

relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. More ❯

relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. More ❯

relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. More ❯

relentless focus on customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with stakeholders to understand, define and design the journey’s for users across the data products. More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion More ❯

Service Designer - Consultant (SC cleared)Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The RoleAs a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles … in your deliverables.The Responsibilities* Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion More ❯

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy … train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices … and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able More ❯

# Lead Experience DesignerLondon, UKThoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. creatively solve the right problems. We work … collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level. Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to More ❯

Service Designer – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced Service Designer to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As a … Service Designer, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and … ideation sessions with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills More ❯

Service Designer – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced Service Designer to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As a … Service Designer, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and … ideation sessions with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills More ❯

Service Designer – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced Service Designer to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As a … Service Designer, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and … ideation sessions with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills More ❯

Service Designer – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced Service Designer to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As a … Service Designer, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and … ideation sessions with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

The Role Transform how clients experience Rathbones by leading our Service Experience agenda through collaborative service design expertise and pragmatic, cross-functional implementation. You'll deliver significant improvements to the client experience by orchestrating diagnosis, design, and delivery of journey improvements. Leading a team that creates exceptional end-to-end client journeys, you'll work closely … Do Collaborative strategic leadership to elevate the client experience: Drive collaboration with third-parties, data/analytics, change & transformation, and digital product teams to continuously develop and execute Rathbones' Service Experience strategy. Lead virtually across the enterprise, influencing stakeholders to integrate SX thinking into key change programmes and business design initiatives. Facilitate cross-functional alignment on client journey … maps and target experiences. Virtual team leadership & enterprise influence: Directly lead a team of 3 Service Designers. Exercise enterprise-wide leadership to drive SX adoption across business units, orchestrating diagnosis of current client experiences and design of improved journeys. Foster collaborative relationships that span organisational boundaries and virtual working arrangements. Influence senior leaders across the enterprise to embed More ❯

our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels … Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders. Business development: Be a subject matter lead, and lead and support sales activity to include full … relation to SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations More ❯

our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels … Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders. Business development: Be a subject matter lead, and lead and support sales activity to include full … relation to SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations More ❯

We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage and optimise energy in the home. You’ll shape everything from a beautifully simple consumer app to … tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research … domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works closely with PMs and engineers to shape solutions, not just design UI's Thrives in ambiguity > The More ❯

We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage and optimise energy in the home. You’ll shape everything from a beautifully simple consumer app to … tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research … domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works closely with PMs and engineers to shape solutions, not just design UI's Thrives in ambiguity > The More ❯

The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design … to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research … plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable More ❯

Service Designer (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the World … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a Service Designer to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to More ❯

Service Designer (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the World … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a Service Designer to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to More ❯

Service Designer (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the World … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a Service Designer to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to More ❯