1 to 25 of 30 Permanent Service Design Jobs in London

Service Design Manager – Digital Transformation & AI 📍 Location: Hybrid 3 days per week (London or Glasgow) About the Role We’re hiring a Service Design Manager to join a growing Digital Experience team within a global professional services organisation undergoing significant digital and AI-driven transformation. This … major transformation programme across four core services, each at different stages of maturity and delivery. You’ll help teams understand user needs, map complex service ecosystems and identify opportunities to improve how services are delivered for both internal teams and clients. A key part of the role will involve ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping ...

digital services in the public sector, ideally within pensions, benefits, or other complex policy‐driven domains. In this role, you will lead the design of intuitive, accessible and user‐centred services that enable citizens and organisations to interact easily and confidently with pension‐related processes. You will work from … discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations. Key responsibilities Lead interaction design across end‐to‐end services • Own and shape interaction design for complex user journeys, ensuring they ...

influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We're looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled … efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective ...

Deputy Director - IT Service Operations (SCS1)Cardiff, Glasgow, LondonOfgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition … DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data‐driven and AI‐enabled services depend on. At the same time, Ofgem’s current operating model is adapting to better support ...

understand user needs, shape better services, and ensure digital products are inclusive, intuitive and effective. This is an opportunity to apply user-centred design at scale, solving real problems for citizens, frontline workers and communities. The Role As a User Researcher, you'll plan and conduct research that uncovers … deep insights into user behaviours, contexts and pain points. You'll turn that insight into clear, actionable recommendations that influence service design, product decisions and wider transformation efforts. You'll work as part of a multidisciplinary team, championing evidence-based decision-making and ensuring the outcomes genuinely meet ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... … Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Join our Service Management Team at L&Q: We're entering the next phase of our service maturity journey - and we're looking for a Service Operations Manager ...

reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. … This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs ...

. Role: Mid Level UX/UI Designer Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Service design? We have a great opportunity for you – Mid level UX/UI Designer! Careers at TCS: It means more … role in shaping intuitive, accessible, and visually refined digital experiences within the Pensions and Finance domain. You will contribute to end-to-end design delivery across complex customer journeys, working closely with multidisciplinary teams and clients. This role offers exposure to large-scale transformation programmes, modern design systems ...

Service Designer (GDS) | Public Sector | SC Cleared Rate: Up to £560 per day (Inside IR35 - PAYE via Umbrella) Location: Remote (with occasional travel for research) Clearance: Active SC Clearance required We are seeking an experienced Service Designer to lead the end-to-end design of user-centred … complex public sector ecosystem. This role is pivotal in ensuring digital touchpoints align with policy intent while maintaining strict adherence to Government Digital Service (GDS) standards. The Role You will collaborate with multidisciplinary teams-including policy, product, and delivery-to map complex systems and identify pain points. You will ...

Python . Proficiency in testing tools and frameworks like Selenium, Postman and Cucumber . Able to produce clear Unified Modelling Language (UML) diagrams and service design artifacts Background in software engineering is very desirable. Ability to balance speed of delivery with maintainability, security, and operational excellence. Expertise … Deliverables: Responsibilities but not limited to: Develop and maintain infrastructure-as-code (IaC) solutions using Terraform, and robust software solutions in Go and Python. Design, implement, and execute comprehensive testing strategies utilising tools and frameworks such as Selenium, Postman, and Cucumber, and produce clear Unified Modelling Language (UML) diagrams ...

Public Sector Transformation We are hiring an SC Cleared Consultant/Senior Consultant for a permanent role focused on business case development, operating model design, and transformation advisory work . This is a strong fit for someone with a proper consulting toolkit who can take ambiguous problems, structure them … strong stakeholder management. What you will be doing Develop business cases, options analysis, recommendations, and supporting materials Support operating model and target operating model design Structure and solve complex business and delivery problems Produce clear, high-quality written outputs and presentations Work closely with stakeholders across delivery, operations, transformation ...

expected to support a transformation initiative within Commercial Banking Customer Performance. Working closely with the Head of Customer Performance, this role will support the design and implementation of a Target Operating Model across the Customer Performance value stream, helping improve how the organisation operates across cost efficiency, service … processes and improve organisational efficiency Contribute to shaping the long-term operational framework for Customer Performance teams Work closely with Customer Journey Owners and Service teams to optimise end-to-end customer journeys Embed customer-centric thinking into operational processes and service design Analyse service ...

services deals, particularly in penetration testing, red teaming, and offensive security programmes. You will collaborate closely with our security consulting and delivery teams to design and close strategic engagements that help organisations strengthen their cyber resilience. Role Mission Claranet’s strategy is to grow our customer base … Growth – Transitioning new logo customer into managed accounts where and when appropriate Sales Operations & Support – On marketing and sales enablement activities Customer Experience & Managed Service – On service design transitions Procurement Legal & Compliance – On master service agreements and statements of work Finance – On sales governance and customer ...

what we offer and how to make the most of their pension from day one. What you’ll lead You’ll design an onboarding experience that ensures members: clearly understand our service, value and their options feel confident about their retirement planning from the start know what … Proven experience as a product owner within the pensions or wealth management sector or similar financial services area. Familiarity with digital product delivery, service design principles and user experience practices with examples of working in this way. Experience of design tools such as Figma, Adobe XD, Mira ...

presentations, and proposals. Collaborate as part of cross‐functional delivery teams to address client needs, supporting colleagues at all levels. Participate in the design, facilitation, and documentation of workshops. Contribute to project tasks such as requirements gathering, data analysis, process mapping, synthesis, and solution design. Support the maintenance … Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis, and solution design are all considered relevant and transferable. Interest in service‐design methodologies, digital transformation, AI solutions, technology adoption, and change management. Strong written ...

engineering background is required for this role; key activities include internal and external strategic consulting, planning and solution leadership, Cloud and Infrastructure product management, service design and transition. Bid support and pre-sales experience. Key Responsibilities Technical Leadership: Direct the efforts of multi-disciplinary teams to deliver customer … technical stakeholders is essential. Once a solution has been selected, produce or oversee the creation of high- and low-level designs to support delivery. Service Development: Help to define and develop CACI's cloud services, detailing the offering, approach, benefits, and capability requirements as they evolve within the market. ...

making through insight‐led recommendations. Mentor and support colleagues, fostering a collaborative and inclusive team environment. Lead workstreams across transformation programmes, from discovery and design through to implementation support. Engage with stakeholders to understand needs, surface opportunities, and co‐create solutions that are practical and value‐driven. Design and facilitate workshops that create psychological safety and enable inclusive participation. Guide requirements gathering, analysis, process mapping, and solution design; ensure outputs are clear, accurate, and actionable. Support opportunity shaping, proposal development, and client presentations. Participate in knowledge‐sharing and thought leadership (internally and externally). Help build ...

Engineer (SRE) to ensure the reliability, availability, and performance of enterprise‐grade OpenShift‐based virtualized and container platforms. This role focuses on automation, secure service design, and cross‐team collaboration across Applications, Hardware, and Network domains. You will build proactive systems that prevent outages, enforce SRE best practices … optimize OpenShift and container/virtualization platforms for high availability and performance. Collaborate closely with multiple technical teams to deliver scalable, secure solutions. Design secure cloud‐native service architectures with automation-first principles. Develop automation using Shell, YAML, Ruby, Python, and Go for detection, remediation, and platform improvements. ...

looking for a Senior User Researcher (FTC) to join a hugely impactful internal project. You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall ...

capability models, or operating models. Apply Agile methodologies (Scrum, Kanban, SAFe) to structure delivery teams around value chains and create features and epics. Apply Design Thinking to develop personas, define pain points, define MVPs and prototypes, and designing experiments to test solution hypotheses. Cultivate strong relationships among working teams … build enduring relationships with senior leadership, and work closely with SMEs to ensure design feasibility, viability, and compliance. Business development activities including leading/contributing to proposals, RFP's, bids, proposition development, client pitch contribution and client hosting at events. What you'll need to succeed Business architecture experience ...

that works closely with the business, shaping how critical pricing, hedging and investment datasets are produced, governed and shared. This role involes leading technical design and delivery from the front, mentoring engineers, and setting engineering standards (without formal line management). You'll be trusted to operate with high … enable expansion of in-house capability to trade across multiple asset classes, by strengthening data foundations and delivery What you'll do Lead technical design and implementation across data services, APIs, and platform components Set and uphold engineering standards (patterns, code quality, reviews, testing approach) Drive modern delivery practices ...

seeking a Principal Software Engineer based in London to provide technical leadership across backend services supporting our global payment gateway system. You will design and evolve core platform capabilities, guide architectural decisions across microservices, and mentor engineers while remaining hands‐on with critical systems built using Java and Spring … financial transactions worldwide. At this level, the role goes beyond feature delivery. You will drive architectural decisions, set engineering standards, and influence how teams design, build, and operate secure, scalable backend systems. Success in this role is defined by technical leadership, sound judgment in complex trade‐offs, and ownership ...

role, reporting directly into the Head of Product, and working closely with Product, Engineering, CRM, Marketing and Event teams. The Role Own and design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement Working on defined journey maps and turning scoped … ground up Influence non-tech stakeholders (marketing, sales, ops) Proven experience in complex digital ecosystems (not just single-product UX) Strong journey mapping and service design capability Comfortable working independently Strong portfolio demonstrating end-to-end thinking Proficiency in Figma Bonus: Experience in events, exhibitions, marketplaces or similarly ...