1 to 25 of 110 Permanent Service Design Jobs in London

companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. As a senior leader in SoftServe’s Design Office, the Service Design Lead is responsible for advancing, scaling, and evangelizing our global Service Design practice. This role is … to connecting the dots between customer needs, digital and physical touchpoints, and complex backend systems to deliver seamless, innovative, and measurable end-to-end service experiences. You will lead and execute service design strategies for major client engagements, mentor crossfunctional teams, and contribute to thought leadership—while … also driving AI-informed and AI-enabled service innovation across sectors. You’ll play a critical role in partnering with Product Managers, Business Analysts, Solution Architects, and Client Partners to shape holistic solutions that fuse human-centered design with technological capability. You will also contribute to the evolution More ❯

companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. As a senior leader in SoftServe’s Design Office, the Service Design Lead is responsible for advancing, scaling, and evangelizing our global Service Design practice. This role is … to connecting the dots between customer needs, digital and physical touchpoints, and complex backend systems to deliver seamless, innovative, and measurable end-to-end service experiences. You will lead and execute service design strategies for major client engagements, mentor crossfunctional teams, and contribute to thought leadership—while … also driving AI-informed and AI-enabled service innovation across sectors. You’ll play a critical role in partnering with Product Managers, Business Analysts, Solution Architects, and Client Partners to shape holistic solutions that fuse human-centered design with technological capability. You will also contribute to the evolution More ❯

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. … You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth. Location : Flexible (Remote, with … options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Key Responsibilities: User-centred design leadership and strategy · Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts · Plan and execute appropriate More ❯

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. … You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth. Location : Flexible (Remote, with … options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Key Responsibilities: User-centred design leadership and strategy · Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts · Plan and execute appropriate More ❯

Director of Service Design and Research page is loaded Director of Service Design and Research Apply locations London Amsterdam Aalborg time type Full time posted on Posted Yesterday job requisition id R93683 About our Team: Elsevier's Academic & Government (A&G) is committed to advancing research … help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape. About the Role: The Service Design and Research Team is a strategic function within Elsevier Academic & Government's UX team, focused on shaping user-centric experiences across products … and services. Positioned at the intersection of research, design, and business strategy, the team provides critical insights into user behaviors, motivations, and needs, ensuring that Elsevier's offerings align with the evolving expectations of researchers, institutions, and policymakers. Responsibilities: User and Business Insight: Develop a strategic approach to service More ❯

before. Becoming part of EY Seren means getting on to enjoy this ride. The opportunity We're one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will. We've been around for 17 years … a way that suits you and delivers for the practice and your clients. Responsibilities, Qualifications, Certifications The role We are looking for a Senior Service Designer to join the Service Design Practice at EY Seren. This role is open to those with demonstrable experience of working as … a service designer within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in house or within a consulting role. There are a couple of things that we ask More ❯

Job Details: User Research & Service Design Lead Vacancy Name: User Research & Service Design Lead Vacancy No: VN577 Location: Location Here Employment Type: Fixed Term Contract Overview: We are seeking a talented and experienced User Research and Service Design Lead to join our team. In … this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

Job Details: User Research and Service Design Lead Vacancy Name: User Research and Service Design Lead Vacancy No: VN715 Location: Location Employment Type: Contractor Basis: Fixed Term Duration Overview: We are seeking a talented and experienced User Research and Service Design Lead to join … our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

Lead Service & UX Designer London – Hybrid (2 days on-site) £75,000 - £90,000 + benefits A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services. The … next step in their career to begin suppoting as a Lead on client projects while remaining in a hands-on delivery position as a Service/UX Designer. Key Responsibilities of the Lead Service & UX Designer : • Lead interaction and service design activities on projects, including client … workshops, creative brainstorming, and defining design principles. • Ensure all design work is deeply rooted in an understanding of the target audience. • Manage design research relationships with partners and clients, collaborating effectively with internal research teams. • Oversee all interaction and service design activities at the project More ❯

Lead Service & UX Designer London – Hybrid (2 days on-site) £75,000 - £90,000 + benefits A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services. The … next step in their career to begin suppoting as a Lead on client projects while remaining in a hands-on delivery position as a Service/UX Designer. Key Responsibilities of the Lead Service & UX Designer : • Lead interaction and service design activities on projects, including client … workshops, creative brainstorming, and defining design principles. • Ensure all design work is deeply rooted in an understanding of the target audience. • Manage design research relationships with partners and clients, collaborating effectively with internal research teams. • Oversee all interaction and service design activities at the project More ❯

create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products, ideally within the financial services or similarly regulated industries. Strategic thinker with the … ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using … Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure). Excellent communication, presentation, and storytelling skills More ❯

create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products, ideally within the financial services or similarly regulated industries. Strategic thinker with the … ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using … Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure). Excellent communication, presentation, and storytelling skills More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on … people and society. We do this by Humanizing Complexity. What you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them … as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design More ❯

Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers. What we need from you As a passionate and experienced Lead Service Designer, you will be dedicated to elevating our work and leading service designers to create meaningful, beautifully crafted products and services. You'll … lead projects and teams in creating and implementing human-centered design strategies that enhance our clients' services and customer/employee experiences. This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across … you and the team can do your best work. Stay up to date with industry trends, best practices, and emerging technologies to continuously improve service design practices and set the bar higher for more junior members. Foster a collaborative, curious and creative environment where people can do great More ❯

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £60,000 per annum + Additional Benefits … Remote with occasional client visits Candidates must be eligible for SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Are you a strategic thinker who thrives on designing seamless digital service experiences? Do you have a passion for human-centred design, driving innovation, and influencing change? Do you want the chance to positively impact over 820,000+ people in South Australia? If so, RAA is looking for … a Senior Service Designer to lead and delivertransformative service design initiatives that make a measurable impact on our members and organisation. About the Role As a Senior Service Designer, you will: Lead and manage the design of complex, cross-functional digital service experiences. Shape … and scale human-centred practices across teams, embedding design thinking into business strategy. Drive transformation by applying systems thinking, connecting digital, physical, and operational touchpoints. Influence stakeholder decisions, ensuring alignment with RAA's strategic goals through insight-driven design recommendations. Mentor and uplift service design practitioners More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

stakeholders. Frame the problem statements, user needs, and business value of data products Define clear hypotheses, success metrics, and KPIs. User-Centered Data Product Design: Understand and map user personas, journeys, and pain points. Translate user and business needs into data product concepts, prototypes, and MVPs. Ensure data products … align sprints to business outcomes. Manage stakeholder expectations and ensure alignment between business goals and data delivery. Define and iterate on data product roadmaps. Design Thinking & Service Design Application: Apply design thinking and service design methods to the data product lifecycle. Create service … decommissioning. Ability to define data product strategies, value propositions, and roadmaps. Familiarity with data product management tools (e.g., Data Product Canvas, Opportunity Solution Tree) Design Thinking & Service Design: Proficiency in applying design thinking to data products. Skilled in service design, including mapping user journeys More ❯

Customer Experience Design Analyst (Insurance) FTC Until 30th March 2026 Job Introduction Customer Experience Design Analyst Up to £52,000 per annum, dependent on experience FTC Until End of March 2026 London Hybrid We are looking for a Customer Experience Project Lead to join Saga's Insurance business … done seamlessly, mitigating any detrimental impact and looking for opportunities to improve the experience for our customers The role of the Customer Experience (CX) Design Analyst will be to work closely with different teams across the programme to facilitate workshops and document customer journeys that are informed by real … decision puts our customers first and delivers the Saga Experience. A successful candidate will combine strong analytical thinking with a passion for human-centered design - taking an understanding of the transition period that Customers are about to go through and ensuring that everything is done to make this a More ❯

Lead Service & UX Designer Location : London, Hybrid (2 days) Salary : Up to £90,000 + bonus Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society. What Youll Be Doing … As a Service & UX Designer , youll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. Youll work closely with design, client services, and project management leads to deliver innovative employee, customer … and user experiences. Key Responsibilities Project Leadership : Lead interaction and service design projects, including workshops, creative sessions, and defining design principles. User-Centered Design : Ensure all designs are informed by a deep understanding of the people were designing for. Practice Innovation : Evolve Service Design More ❯

Lead Service & UX Designer Location : London, Hybrid (2 days) Salary : Up to £90,000 + bonus Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society. What You’ll Be … Doing As a Service & UX Designer , you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client services, and project management leads to deliver … innovative employee, customer, and user experiences. Key Responsibilities Project Leadership : Lead interaction and service design projects, including workshops, creative sessions, and defining design principles. User-Centered Design : Ensure all designs are informed by a deep understanding of the people we’re designing for. Practice Innovation : Evolve More ❯

Lead Service & UX Designer Location : London, Hybrid (2 days) Salary : Up to £90,000 + bonus Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society. What You’ll Be … Doing As a Service & UX Designer , you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client services, and project management leads to deliver … innovative employee, customer, and user experiences. Key Responsibilities Project Leadership : Lead interaction and service design projects, including workshops, creative sessions, and defining design principles. User-Centered Design : Ensure all designs are informed by a deep understanding of the people we’re designing for. Practice Innovation : Evolve More ❯

Product Design Lead Purpose Craft industry-leading digital experiences that captivate and empower users, driving tangible business success and lasting impact Orientation Define concepts, strategies, and digital interface design artifacts at a project level; have an appreciation for research, service design, technology and have the ability … bold and generous in all you do. Years of Experience A minimum of 7 years of relevant experience including 4+ years of digital product design leadership. A wealth of experience in leading multi-discipline teams and participating in all aspects of design (planning, UX design, UI design, design system creation) Requirements Personal Lead, lean in, be creative, and have a passion for design. Manage design relationships with team members, partners and clients. Believe strategic thinking should be supported by tangible solutions that help clients to connect to their users through memorable experiences. Be a More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯