1 to 25 of 144 Permanent Service Design Jobs in London

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and More ❯

Job description Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey … often complex services coming through the pipeline, from conception to full rollout. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to work autonomously, in alignment with current standards and policies, and will support other designers across the team where required. Person specification Duties and … Responsibilities: Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions. Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design More ❯

Service Designer - National Crime Agency - SEO Belfast, Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual … About the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA … to register after this date and time. Please see our privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Senior Service Designer at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across … disciplines, and contribute to a culture of learning and excellence. You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Senior UX/Service Designer: Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on … customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data across the bank. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service More ❯

Senior UX/Service Designer: Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on … customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data across the bank. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service More ❯

Senior Service Designer Salary: Up to £70,000 Location: London (Hybrid) A leading UK consultancy is hiring Senior Service Designers to help deliver high-impact, human-centred digital services for clients across the public and private sectors. This is an opportunity to work within a multidisciplinary team, shaping services from discovery through to delivery. Ideal for someone experienced … in navigating complexity, facilitating collaboration, and ensuring services meet both user and business needs. The Role As a Senior Consultant in Service Design , you’ll lead strategic planning for client services and act as a trusted advisor to stakeholders. You'll help design new propositions or evolve existing services by simplifying complexity, aligning teams, and advocating for … user-centred outcomes. You may also oversee a delivery team, manage dependencies across departments, and contribute to the internal Service Design Community of Practice. Key Responsibilities Lead service design strategy, ensuring alignment with business and user goals Create and communicate service blueprints, value propositions, and experience maps Facilitate workshops, manage relationships, and drive consensus Propose More ❯

Senior Service Designer Salary: Up to £70,000 Location: London (Hybrid) A leading UK consultancy is hiring Senior Service Designers to help deliver high-impact, human-centred digital services for clients across the public and private sectors. This is an opportunity to work within a multidisciplinary team, shaping services from discovery through to delivery. Ideal for someone experienced … in navigating complexity, facilitating collaboration, and ensuring services meet both user and business needs. The Role As a Senior Consultant in Service Design , you’ll lead strategic planning for client services and act as a trusted advisor to stakeholders. You'll help design new propositions or evolve existing services by simplifying complexity, aligning teams, and advocating for … user-centred outcomes. You may also oversee a delivery team, manage dependencies across departments, and contribute to the internal Service Design Community of Practice. Key Responsibilities Lead service design strategy, ensuring alignment with business and user goals Create and communicate service blueprints, value propositions, and experience maps Facilitate workshops, manage relationships, and drive consensus Propose More ❯

sets thefoundation for delivering our full suite of capabilities. Job Description Job Title: Lead ServiceDesigner Role Summary: We are seeking a Lead ServiceDesigner to guide the end-to-end service design of a complex, multi-stakeholderdigital platform. This role will be responsible for understanding and mappinguser journeys across multiple actors, aligning digital and operationaltouchpoints, and ensuring that the … service is cohesive, intuitive, andaccessible to all users. Working at the intersection of user research, productstrategy, and technical delivery, the Lead Service Designer plays a pivotalrole in shaping how the service delivers value to its users and stakeholders. Requirements Key Responsibilities 1. Service Blueprinting andExperience Mapping Design, document, and evolve service blueprints,mapping the … user experience across digital and offline channels. Ensure that service journeys account for diverseuser roles (e.g. administrators, regulators, external partners, internalanalysts). Align front-stage (user-facing) and back-stage(operational and system) processes in ways that enable a seamless userexperience. Analyse existing "as-is" journeys (based on priordiscovery or alpha research) to identify pain points, redundancies, andinefficiencies. Design More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Are you passionate about designing seamless, end-to-end service experiences that make a real impact? We're looking for a strategic and hands-on Service Design Principal to join our Tesco Retail Media UX Design & Research team. In this pivotal role, you'll shape the future of retail media by designing complex service journeys that connect advertisers, internal teams, and customers across both digital and physical touchpoints. Your work will directly influence how we deliver value at scale-aligning business goals with customer needs to create coherent, innovative, and effective services. What You … ll Do: Lead the design of holistic service experiences across the retail media ecosystem. Apply systems thinking to bring clarity and cohesion to complex, cross-functional journeys. Collaborate closely with product, commercial, and operations teams to align strategy and execution. Champion user-centered design principles while balancing commercial and operational realities. What We're Looking For: A More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for More ❯

Service Designer London £59,000 - £69,000 + benefits Flexible working (3 days in the office per week) Our client We're growing a new Service Design team within a global consumer organisation. Our client is transitioning from a product-centric to a customer-centric business and aims to offer services that are both compelling and competitive … is to help craft something new from the discovery phase, working on services that have impact on millions of users across the globe. Reporting into the Senior Manager for Service Design, the Service Designer will create the future product, technology, and connected services portfolio across multiple regions. As Service Designer, you will: Support the end-to … end design of services to ensure a compelling and seamless user experience. Research, conceive, sketch, and user-test experiences, facilitating the product vision under guidance of the Senior Manager, Service Design. Theorise original ideas, bringing simplicity and a seamless user experience to complex designs. Use digital mock-ups to develop intuitive customer journeys for connected services, collaborating closely More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Groups Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the north star for More ❯

work - for their users, for their staff, and for the systems they operate in. To do this, we're looking for someone who can bring clarity to complexity and design services that make a difference. This isn't a designer role in disguise. W e're not just designing screens - we're designing and rethinking how entire services work. … We're looking for a principal/senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data, commercials and beyond that holds it all together. Who are we and how do you fit in? CACI is a design, data and technology consultancy with a … some of the most interesting problems out there - from rethinking customer journeys in the private sector, to improving essential public services that people rely on every day. As a Service Designer, you'll play a critical role in shaping how we approach service transformation - combining design craft with strategic thinking and a deep understanding of how real More ❯

a day Candidates must be sole UK Nationals due to nature of project. Skills: + HLD and LLD +Network Architecture +DV clearance Requirement: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active equipment installation … design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and provisioning Data … Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop technical solutions More ❯

+650 - 700 a day *Candidates must be sole UK Nationals due to nature of project. Skills: + HLD and LLD +Network Architecture +DV clearance Requirement: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules * Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. * Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) * Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. * Requirements analysis and ability to develop More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯