1 to 25 of 90 Permanent Service Design Jobs in London

Description Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services. We are looking for an expert who can operate strategically and tactically across the full-service lifecycle, from initial policy intent to digital delivery and organisational … change. Success in this role means using a systemic, Service Design approach to deliver positive, measurable outcomes for citizens and the public sector. Made Tech wants to positively impact the country's future by using technology to improve society. We believe a Service Design-led approach ...

Grow and shape HM Land Registry's service design function! HM Land Registry are looking for an experienced design leader to join as Head of Service Design, helping shape and transform critical national services that safeguard land and property ownership across England and Wales. Permanent … role, salary £78,200 - £98,100 (based on assessment at interview), 29% employer pension contribution plus full Civil Service benefits. Flexible, hybrid working from 14 UK locations. OPEN SESSIONS If you would like to find out more about the role, the Service Design profession and what ...

Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‐to‐end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/… Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability, and help set best‐practice standards ...

Senior Service Designer Location: London, UK| Discipline: Service Design About Designit & Wipro Designit, Wipro's experience, innovation, and design business, works at the intersection of creativity, technology, and strategy to help ambitious organisations grow and transform. We take a holistic view of how services work — connecting … only meaningful for users, but operationally sound and commercially viable for the organisations behind them. The Opportunity We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This ...

Head of UX, Service Design and Digital Experience Strategy (Associate Director) The Head of UX and Service Design is a senior leadership role responsible for building and evolving a high-performing UX, User Research and Service Design capability, shaping experience-led transformation across digital … service ecosystems. The role leads client engagements, contributes to presales and growth, collaborates cross‐functionally, and drives thought leadership and strategic transformation. Responsibilities Lead and evolve a high‐performing UX, User Research and Service Design practice, setting standards, defining end‐to‐end service design principles ...

sector clients. The business has a strong reputation and works across a broad range of sectors. This is a senior leadership hire within the design and experience function. The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research …/UI design, supported by data and technology. The role The Head of UX is a senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. You will ...

loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental in redefining and maturing how we engage with our customers after they … unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role is perfect for a visionary leader who thrives on innovating service design strategies, is passionate about enhancing customer experiences, and is eager to lead a team at the intersection of technology and customer satisfaction. ...

Service Designer with a couple of year’s experience, post university and looking for a step up and want to work on meaningful, high-impact services used by millions of people, this is a role worth exploring. We’re looking for an Associate Service Designer to support experience … design across major public sector transformation programmes — helping teams understand user needs and design services that are simpler, more inclusive and easier to use .You’ll work as part of multidisciplinary teams, contributing to service design activities while continuing to build your skills, confidence and design ...

Executive Design Director The Role As an Executive Design Director, you will join an established leadership team alongside two existing Executive Design Directors, collectively shaping the vision, growth, and creative excellence of the studio. While collaborating across disciplines and sectors, you will bring deep expertise … Banking & Financial Services (BFSI) domain, acting as a recognised design leader and trusted advisor for both clients and internal teams. You will have executive oversight to our complex digital product design and innovation engagements, helping clients define and deliver next-generation products, services, and AI-enabled experiences. ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

SENIOR SERVICE DESIGNER – LEADING HEALTH TECH & DIGITAL TRANSFORMATION BUSINESS An exciting opportunity to join a fast-growing organisation at the forefront of healthcare technology and service transformation. Working across complex patient pathways and large-scale operational challenges, you’ll lead end-to-end service design initiatives … that improve experiences for patients, clinicians and healthcare teams alike. This role combines strategic consultancy, hands-on design practice and close collaboration with healthcare providers, making it ideal for someone who thrives in complex environments and is passionate about shaping the future of healthcare services through technology and human ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property … suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with ...

services solutions. Working closely with the Global Solutions Leadership and Architecture functions, this role is accountable for driving the approved architectures through the detailed Service Design and Development lifecycle, ensuring solutions are configured to agreed standards, scalable, operationally ready, and safe to deploy to multiple end clients globally. … within budget, and to required quality, risk, and governance standards. Key Responsibilities Portfolio Ownership & Planning: own the portfolio plan that takes solution architectures through Service Design and Service Development stages to rollout readiness. Work with Solution and Architecture leadership to confirm scope, priorities, stage‐gate readiness ...

Digital is seeking a Head of UX, Service Design and Digital Experience Strategy in Greater London. This senior leadership role involves building a high-performing UX practice and overseeing service design initiatives. You will play a pivotal role in client engagements and drive strategic transformation across … digital ecosystems. Ideal candidates will have significant experience in UX and service design, proven leadership skills, and a strong advocacy for user-centred design. Benefits include flexible plans and health policies. #J-18808-Ljbffr ...

SPARCK, part of CGI, seeks a Director of Service Design & Experience Consulting to lead complex transformation programmes and shape strategic client relationships. You will grow multidisciplinary teams across service design, user research, content design and product design in a collaborative, supportive environment. You will … combine human-centred design expertise with commercial leadership to influence organisational strategy, develop new business opportunities, and deliver innovative, scalable, #J-18808-Ljbffr ...

Lead Business Architect/Business Design Partner Circa £75,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future of business transformation. We're looking for an experienced Business Architect to join a major transformation function as a Business Architect Design Partner, playing a key role … shaping enterprise-wide change before delivery begins. This is a strategic role for someone who has extensive experience designing Target Operating Models (TOMs), Service Design and Business Architecture within large, complex organisations. You'll work alongside Directors and Executive Sponsors to define business problems, shape future ways ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design Workstream Lead to take ownership of a critical workstream. This role requires a blend of deep Service Desig... WKCL1_UKTJ ...

company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the team In Product and Design, we bring together product managers, product designers and service designers in a central team covering the breadth of the company’s Applied AI division. … data scientists, engineers and delivery colleagues to create durable AI-powered software solutions for clients across a variety of industries. Both product management and design are critical disciplines to create impact with AI. While data science and machine learning offer a powerful means to build insight and predictive capability ...

About the team In Product and Design, we bring together product managers, product designers and service designers in a central team covering the breadth of Faculty’s Applied AI division. In partnership with our Business Units, we form multidisciplinary teams and work with data scientists, engineers and delivery … colleagues to create durable AI-powered software solutions for clients across a variety of industries. Both product management and design are critical disciplines to create impact with AI. While data science and machine learning offer a powerful means to build insight and predictive capability, those insights are often consumed ...

Head of Public Sector Service Transformation Consulting Salary: £110,000 + 20% Bonus (up to 40%) + £6,600 Car Allowance Location: London/Hybrid Help transform services that impact millions of citizens. Work with Ministers, politicians and senior public service leaders. Modernise critical, high-volume public services. … newly established consulting capability within a major international technology, business services and transformation organisation. The organisation is investing in a specialist Public Sector Service Transformation practice focused on the modernisation of critical, high-volume public services. This role offers the opportunity to shape how Government delivers mission-critical services ...

believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design and build adaptive digital products, services and experiences that capture the imagination and deliver impressive returns for our clients. We are looking for a senior … technical leadership, architecture and team guidance. You will lead the technical direction of complex client programmes across MACH architectures and production Generative AI; spanning Design to Code workflows, solution design and API contracts through to cloud infrastructure, deployment and ongoing operation. You will own architecture decisions, write ...

SPARCK, part of CGI, we help organisations design services that improve people's lives while delivering better outcomes for our clients. As a Director, Service Design & Experience Consulting, you'll lead complex transformation programmes, shape strategic client relationships and grow high-performing multidisciplinary teams across service design, user research, content design and product design. You'll combine human-centred design expertise with commercial leadership to influence organisational strategy, develop new business opportunities and deliver services that are innovative, scalable and measurable. Working alongside talented colleagues across CGI and SPARCK, you'll have ...

Head of Digital Product Design London (Hybrid) 6 month contract initially - Inside IR35 We're partnering with a major UK retail and consumer brand to appoint an experienced Head of Product Design to lead the next evolution of their digital customer experience. This is a rare opportunity … senior design leader to shape the end-to-end digital design vision across web, app and emerging channels, influencing how millions of customers interact with a household-name brand in an increasingly AI-driven world. The Opportunity Reporting into the Digital Executive Leadership team ...

internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions — who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What … time‐to‐data, publishing velocity, discovery‐to‐integration conversion, repeat usage, and governance compliance. Own the full lifecycle from problem discovery → delivery → adoption → iteration. Design a World‐Class Discovery Experience Lead the UX and service design vision — intuitive, fast, and delightful across all touchpoints. Build rich dataset ...

Product Designer/Service Designer Contract Length: 6 Months Location: Remote Day Rate: £350 Outside IR35 (LTD company needed) Start Date: ASAP We're looking for a Product Designer with strong Service Design capability to help redesign an end-to-end digital customer journey. You'll work … alongside Product Management to understand customer needs, facilitate discovery workshops and produce interactive prototypes that shape future engineering delivery. Key Experience Needed Product Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys ...