1 to 25 of 50 Permanent Service Design Jobs in London

Role As a Senior Service Designer at TCS Interactive, you will be a key contributor within the product design organisation, responsible for shaping, delivering, and continuously improving end‐to‐end service experiences across complex digital and organisational ecosystems. You will work in close partnership with Product Design Leads, UX/UI Designers, Researchers, Product Managers, Engineers, and wider business stakeholders to design services from early discovery through to delivery and optimisation. This role goes beyond execution; you will be expected to influence design direction, champion service design as a strategic capability ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent | Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical … defence and national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes. This is a senior, influential role sitting at the intersection ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective … transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design ...

customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams to: Set direction … across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners Influence strategic ...

business‐led rather than technology‐led . You will own the end‐to‐end business solution for complex public sector procurements, bringing together service design, operating models, transition and transformation planning, social value, risk, and commercial considerations into compelling, deliverable bid solutions. This is a highly visible role … combining public sector credibility, solution design leadership, and bid writing excellence , with real accountability for solution quality and narrative. What You’ll Be Doing as a Senior Solutions Manager Public Sector Opportunity Shaping Lead the qualification and shaping of public sector managed service opportunities. Interpret procurement documentation (ITTs ...

Join our product design team and help deliver the next generation of digital product experiences for JPMorganChase’s Global Banking organization . As a Product Design Lead , you will be responsible for products that deliver high-value enterprise capabilities across multiple business functions. You’ll work … craft will be forward-thinking, refined, usable, and relevant to the organization’s holistic end-to-end value streams. Job Responsibilities: Lead product design initiatives, developing a deep understanding of the problem space, business needs, and user goals to achieve positive outcomes Build strong relationships with multidisciplinary teams across ...

leading consultancy is seeking a Senior Service Designer to join its growing digital transformation team in London. This is an exciting opportunity for an experienced practitioner to shape meaningful, user-centred services across high-impact public and private sector programmes. Salary: Up to £80k Based: London (Hybrid … needs and organisational goals. This role offers the chance to influence complex systems, drive innovation, and deliver tangible outcomes at scale. Key Responsibilities: Lead service design activities across the full lifecycle, from discovery through to delivery Map and optimise end-to-end user journeys and service ecosystems ...

Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer will … responsible for: Owning end-to-end service design strategy across complex customer journeys Identifying pain points across app, service and operations Designing and implementing measurable improvements Leading cross-functional initiatives from discovery to delivery Blending automation, AI and human support into seamless journeys Clearly defining and tracking ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client click apply for full job details ...

front-to-back architectural integrity of the platforms, ensuring seamless integration between Portfolio Management Systems (PMS) and accounting frameworks. Key Responsibilities: Systems Evolution: Design and oversee the implementation of front-to-back architecture covering PMS, IBOR (Investment Book of Record), and ABOR (Accounting Book of Record). Operational Lifecycle … Architect robust solutions for complex investment events, including Capital Calls, distributions, and multi-tier fund structures. Service Design: Lead and participate in Service Design workshops to translate business requirements into scalable, resilient technical blueprints. Output Leadership: Drive the creation of high-quality architectural artifacts (HLDs, LLDs ...

internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions — who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What … data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery → delivery → adoption → iteration. Design a World-Class Discovery Experience Lead the UX and service design vision — intuitive, fast, and delightful across all touchpoints. Build rich dataset pages ...

hiring a Business Development Manager to join an award-winning strategy and innovation consultancy operating across management consulting, service design and digital product development. This Business Development Manager role sits at the heart of a growing London studio, working with ambitious organisations to shape meaningful, human-centred solutions. … build new relationships, unlock opportunities, and expand market presence. You’ll lead new business across medium to large organisations, shaping partnerships that connect strategy, service design and digital delivery. Working closely with senior leadership and consulting teams, you’ll help define propositions and create real commercial impact. About ...

Service Designer Full Time, Permanent 📍 Hybrid (London/remote with occasional site visits) 💼 Amber Labs 🛡️ Public Sector Programme The Company At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises autonomy, experimentation, and rapid learning to deliver exceptional value to our clients. Our company … reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. ...

seeking an experienced User Researcher to help design and deliver user‐centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‐making, working closely with multidisciplinary teams to inform service design … delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities Plan, design, and conduct user research to support the end‐to‐end delivery of digital services Apply ...

Role We are seeking an experienced Senior UX Designer with strong domain expertise in pensions and retirement products to lead user‐centred design across complex, regulated financial services journeys. This role will play a critical part in shaping intuitive, compliant, and accessible digital experiences for members, employers, advisers … engineering, compliance, and business stakeholders to translate complex pension concepts into simple, trustworthy, and engaging user experiences. Key Responsibilities Lead end‐to‐end UX design for pensions and retirement products, from discovery through delivery Design complex user journeys covering pensions onboarding, contributions, transfers, statements, projections, retirement options ...

. Role: Mid Level UX/UI Designer Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Service design? We have a great opportunity for you – Mid level UX/UI Designer! Careers at TCS: It means more … role in shaping intuitive, accessible, and visually refined digital experiences within the Pensions and Finance domain. You will contribute to end-to-end design delivery across complex customer journeys, working closely with multidisciplinary teams and clients. This role offers exposure to large-scale transformation programmes, modern design systems ...

Senior Product Manager Permanent | London | Leeds | Manchester | Birmingham | Bristol | Glasgow Our client is an award‐winning digital consultancy , recognised for excellence in service design and technology delivery , working across government, healthcare, and commercial sectors to deliver user‐centred digital services at scale. Combining data, design, and engineering … deliverables Own and manage prioritised product backlogs and user stories Lead teams to deliver against client objectives and user needs Facilitate collaboration across design, engineering, and delivery Engage stakeholders to build alignment and drive decision‐making Lead workshops and product discussions across diverse audiences Balance user needs with constraints ...

Senior AI Product Design £85000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior Principal AI Product Designer London | Up to £85,000 + Bonus + Package A leading organisation operating at the forefront of AI, cyber, and national security is looking to hire … Senior Principal AI Product Designer into a growing, high-impact team. This is a senior, design leadership role focused on building AI-powered digital products in complex, data-rich environments. Why this role? This is not standard product design - this is AI-led, mission-critical work where your ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical ...

Contract Service Designer (GDS) UK – Remote (minimal consultative travel required) £575 per day – Inside IR35 6 months initial contract Overview: We are looking for an experienced Service Designer with strong GDS experience to support the design and delivery of user‐centred digital services. About the role Lead … support end‐to‐end service design activities across discovery, alpha and delivery phases Work to the GOV.UK Service Standard and apply user‐centred design principles Collaborate with multidisciplinary teams including product, technology, research and policy Required experience Proven experience as a Service Designer ...

your studio, your community—and the world at large. More about the role We’re growing our team and are looking for a Product Design Director to join the pond. The role would combine oversight of projects with line management of the team, reporting directly to the Head … relationships with clients and partners you’ll also be responsible for finding and nurturing opportunities for new business. You will be joining the Product Design team within frog, part of our Creative and Design group. Our product design team is an incredibly talented bunch of hybrids ...

Python . Proficiency in testing tools and frameworks like Selenium, Postman and Cucumber . Able to produce clear Unified Modelling Language (UML) diagrams and service design artifacts Background in software engineering is very desirable. Ability to balance speed of delivery with maintainability, security, and operational excellence. Expertise … Deliverables: Responsibilities but not limited to: Develop and maintain infrastructure-as-code (IaC) solutions using Terraform, and robust software solutions in Go and Python. Design, implement, and execute comprehensive testing strategies utilising tools and frameworks such as Selenium, Postman, and Cucumber, and produce clear Unified Modelling Language (UML) diagrams ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy ...

most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority … making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content ...

meets user needs and makes complex concepts, processes and language easy to understand and use. You’re able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. You’re able to participate in user research activities … both qualitative and quantitative research evidence to inform the design of content and user journeys. You contribute to prototype development and take part in user testing to improve content interactions. You’re experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision ...