1 to 25 of 28 Permanent Service Design Jobs in London

looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle — from understanding the problem space … mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints — including AI-enabled pathways. At this level ...

looking to drive meaningful change across how products, teams, and services come together to deliver great experiences? We’re seeking a Senior Service Designer to join Awin in our mission to help customers grow their business online. You’ll play a vital role within the UX team, shaping … services are designed across Awin. Working closely with Product, Engineering, Customer Success and Commercial teams, you’ll help embed service design thinking across the organisation. From discovery through to delivery and continuous improvement you’ll ensure our experiences are connected, efficient, and built around real customer needs. ...

Overview Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE … Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about … technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active ...

Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed? About our Team We are building a stronger, more unified User Experience, Design and Innovation … workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable ...

About Our Team We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream … design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users. About The Role As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy ...

Your new role We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end-to-end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non-digital touchpoints, and making progress … need to communicate clearly, confidently and adaptively - whether working day-to-day with delivery teams or influencing senior stakeholders.What we need them to do Design and improve whole services by understanding user needs, organisational constraints and policy intentTake ownership of service journeys, mapping current and future states ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. Youll support running the practice effectively as a line manager and mentor. Responsibilities Support the Lead, Project Director, partner or sponsor to deliver successfully ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

Designer with experience delivering user-centred digital services within GDS and public sector environments. You'll join a multidisciplinary Agile team, helping to design accessible, intuitive services that meet user needs and align with Government Digital Service standards. What you'll be doing Designing end-to-end user … experiences for digital products and services Creating user journeys, personas, service blueprints and wireframes Building interactive prototypes using Figma and GOV.UK Prototype Kit Working closely with User Researchers, Product Owners, Developers and Business Analysts Applying GDS principles, accessibility standards and user-centred design best practices Presenting and justifying ...

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services ...

will include: Defining architectural principles, standards and target-state designs Supporting platform consolidation and reducing unnecessary duplication Reviewing significant technical changes and guiding solution design Helping define clear service boundaries, ownership models and integration patterns Ensuring security, resilience, observability and scalability are considered from the outset Identifying architectural … technical credibility, clarity and pragmatic decision-making This is not a hands-on development role day to day. It is primarily focused on architecture, design review, technical direction and influencing through engineering teams. What we're looking for You'll need a strong background in software architecture, ideally within ...

account management and existing relationship for our largest Banking client. Here are some of the specific challenges we help our clients solve Architect & Design Secure Enterprise IT Networks Identify & Supply appropriate technologies for their network environments Maintain & operate complex networks both on & off client premises Provide full suite … life cycle managed services to meet the in life demands of their networks Consult, Design & Deploy leading automation solutions Provide Business Process & Service Design consultancy Requirements Strong listener with the ability to play client problems back to the business Persistent Commercially confident Willing to learn, be challenged ...

will engage confidently with senior defence officials to identify, shape and influence their technical requirements AND inform the company’s win strategies, solution and service design, and engineering needs to secure business. You will be set up for success. Working for a highly successful Sales & Business Development Director … need 5 years’ experience in a similar engineering leadership role, either within industry or government Engineering qualification or equivalent practical expertise, including Armed Forces service Thorough, hands-on understanding of defence programs, procurement processes and pan Defence Line of Development requirements Knowledge of DEFSTANs, STANAGs, and other relevant standards ...

慨正橡扯 is looking for a Director of User Experience, Design, and Innovation to lead UX strategy across product portfolios. The ideal candidate has over 10 years of experience in UX, product, or service design, with proven leadership in AI-powered and enterprise software. This role involves building … design systems, scaling UX research capabilities, and ensuring products are user-centered and valuable. The company offers tailored country-specific benefits. #J-18808-Ljbffr ...

London and operating across four continents, our teams help some of the world’s fastest‐growing brands scale smarter, work faster, and deliver better service—every time. We’re not your typical outsourcing company. We’re redefining what it means to deliver customer and data operations … Growth Officer, you will lead consultative sales engagements with enterprise buyers, positioning Quantanite as a different kind of partner: one that combines AI‐led service design, operational rigor, and expert human execution to deliver value far beyond labour arbitrage. A central part of the role is building executive ...

team of Growth Strategists, creating frameworks and best practices that drive consistency and performance Shape and evolve the company’s product offering, influencing service design, delivery models and future product development Partner closely with operations, development and client teams to ensure programmes deliver measurable business outcomes and long ...

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, te... WKCL1_UKTJ ...

play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will … provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. Job responsibilities Design and execute comprehensive research ...

comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN … models into executable workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer ...

comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN … models into executable workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer ...

leading organisation is seeking an experienced Senior Finance Functional Analyst to support the design and improvement of end-to-end Order to Cash (O2C) services as part of a large-scale finance transformation programme. Working closely with finance, operational and technology teams, you will help design scalable, efficient … well-controlled O2C processes covering billing, invoicing, cash receipts and cash application within an ERP-enabled environment. Key Responsibilities Design and improve end-to-end O2C processes, including billing, invoicing and cash application. Gather and document business requirements, process flows and operational procedures. Support the development of finance operating ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as... WKCL1_UKTJ ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design xkybehq and across TPXimpact as well as Please ensure you read the below overview and requirements for this employment opportunity completely. Please click on the apply button to read the full job description ...