1 to 25 of 30 Permanent Service Designer Jobs in London

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business More ❯

Senior Service Designer up to £700/day (Inside IR35) 6-Month Contract London - Hybrid We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the … next generation of UK public services, with real impact at scale. Key Responsibilities: Lead and coordinate service design work across agile, multidisciplinary teams. Design services that are efficient, inclusive, accessible, and user-centred. Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies. Use research and data to inform service improvements and … address user needs. Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving. Champion accessibility, legal compliance, and sustainability in service design. Mentor junior designers and promote best practice across government design communities. Required Skills & Experience: Extensive experience designing services in complex digital environments. Strong track record of working with user research data to drive decisions. Ability to influence More ❯

and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and … embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and quantitative insights. Policy to More ❯

and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and … embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and quantitative insights. Policy to More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from … to design and develop innovative products and services Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation We'd love to More ❯

services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Senior Service Designer at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership … of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence. You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team … members, contribute to our internal service design practice, and support the development of our collective craft. What you'll be doing: Scope, plan, and lead service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the … current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product More ❯

cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Job Title: Lead ServiceDesigner Role Summary: We are seeking a Lead ServiceDesigner to guide the end-to-end service design of a complex, multi-stakeholderdigital platform. This role will be responsible for understanding … and mappinguser journeys across multiple actors, aligning digital and operationaltouchpoints, and ensuring that the service is cohesive, intuitive, andaccessible to all users. Working at the intersection of user research, productstrategy, and technical delivery, the Lead Service Designer plays a pivotalrole in shaping how the service delivers value to its users and stakeholders. Requirements Key Responsibilities 1. … Service Blueprinting andExperience Mapping Design, document, and evolve service blueprints,mapping the user experience across digital and offline channels. Ensure that service journeys account for diverseuser roles (e.g. administrators, regulators, external partners, internalanalysts). Align front-stage (user-facing) and back-stage(operational and system) processes in ways that enable a seamless userexperience. Analyse existing "as-is More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k … + full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must hold active SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and More ❯

Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within … government UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯

Service Designer/User Researcher Contract - 6 months (rolling) £450-500 Inside IR35 Hybrid (London) We are currently looking for an experienced SC Cleared Service Designer/User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: • Strong background in Service Design and User Research within … government UCD programmes • Experience working to GDS standards and within agile teams • Skilled in planning and conducting user research to inform service and interaction design • Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders • Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: • 6-month More ❯

Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure More ❯

sharing, and inclusion. Access to career development, training, and professional certification pathways. Flexible, hybrid working options with some travel to client sites as needed. Involvement in internal initiatives-from service design thinking groups to practice development and innovation campaigns. What You'll Do Important: Candidates must currently hold active SC (Security Clearance). Unfortunately, we cannot consider applicants without … this due to client requirements. In this role, you'll work end-to-end across the service design lifecycle-mapping journeys, facilitating ideation, creating future-state service concepts, and collaborating with delivery teams to turn insight into action. You'll be expected to: Lead or contribute to the full service design process, from discovery to prototyping and … delivery. Create service blueprints, user journeys, personas, and other design artefacts that communicate complexity clearly. Apply inclusive design and accessibility best practices throughout your work. Collaborate closely with researchers, developers, delivery managers, and stakeholders. Use design thinking to help clients reimagine and transform their services. Stay curious-asking why, challenging assumptions, and identifying improvements using user insight. This is More ❯

being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure … and show policy people a new way of working. You're able to evangelise public policy design at all levels of government. An Overview Of The Role As a service designer, you'll be an expert in: Zooming out on the wider context, focus on policy outcomes and zoom in on what people need Designing in a user More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders and users Rapidly More ❯

SC Cleared Service Designer £500 outside Fully Remote Overview: Here at Anson McCade we are in search of an experienced Service Designer for a major project within government. The ideal candidate will have expertise in service design and user research designed to support cross-functional teams in the discovery, design, and delivery of user-centered … services. Criteria: Demonstrable experience in service design, ideally within agile, multi-disciplinary teams Strong understanding of design thinking, human-centered design, and GDS Service Standard (for UK government contracts, if relevant) Proficiency in tools such as Miro, Figma, Optimal Workshop, Dovetail, or equivalent Experience mapping complex systems and visualising service interactions Details: 6-12 month contract Up More ❯

SC Cleared Service Designer £500 outside Fully Remote Overview: Here at Anson McCade we are in search of an experienced Service Designer for a major project within government. The ideal candidate will have expertise in service design and user research designed to support cross-functional teams in the discovery, design, and delivery of user-centered … services. Criteria: Demonstrable experience in service design, ideally within agile, multi-disciplinary teams Strong understanding of design thinking, human-centered design, and GDS Service Standard (for UK government contracts, if relevant) Proficiency in tools such as Miro, Figma, Optimal Workshop, Dovetail, or equivalent Experience mapping complex systems and visualising service interactions Details: 6-12 month contract Up More ❯

Senior Service Designer Paying up to £66,058 (national)/£71,675 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services … too. You'll put user-centric service design at the heat of brilliant public services, collaborating with other experts including product, delivery, and operational colleagues. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key … and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that meet citizen and More ❯

Service Designer - UX up to £650/day (Outside IR35) London - On-site (5 days/week) We're looking for a Service Designer with strong UX experience to support a major Defence programme . This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities … journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements: Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. journey maps, blueprints). Excellent communication and stakeholder engagement. Active DV Clearance is essential. More ❯

Service Designer Remote 3-month contract - starting 1st April Outside IR35 £250 - £300pd iO are working with an established and rapidly growing Digital agency in their search for a Service Designer They work with global technology leaders to provide digital transformation services to a number of customers in industries including not-for-profit, financial services and … the pubic sector This position is working with one of their public sector clients on a new project that is currently in the discovery phase. As the Service Designer you'll play a vital role in shaping user experiences that impact millions of people and help make sure content and services meet user needs We are looking for … a Designer with experience in: GDS Experience is a must Designing large or complex services that meet user needs and organisational outcomes, across all channels Using user research and data to understand user needs, identify and understand problems, inform design decisions and influence stakeholders Planning and facilitating workshops with senior stakeholders across organisational boundaries, end users and/or More ❯

Service Designer Inside IR35 Government . Location: London, Remote Category: Contract Jobs Salary: 500-550pd + Flexible working Ref: JT/JC/5929 Contact Name: James Clarke Telephone: We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help … unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service Designer to help them formalise their approach and develop that offering further. Company overview The UK Government is embarking on a transformation with a number of exemplar projects … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only will More ❯

Service Designer London £59,000 - £69,000 + benefits Flexible working (3 days in the office per week) Our client We're growing a new Service Design team within a global consumer organisation. Our client is transitioning from a product-centric to a customer-centric business and aims to offer services that are both compelling and competitive … is to help craft something new from the discovery phase, working on services that have impact on millions of users across the globe. Reporting into the Senior Manager for Service Design, the Service Designer will create the future product, technology, and connected services portfolio across multiple regions. As Service Designer, you will: Support the end … end design of services to ensure a compelling and seamless user experience. Research, conceive, sketch, and user-test experiences, facilitating the product vision under guidance of the Senior Manager, Service Design. Theorise original ideas, bringing simplicity and a seamless user experience to complex designs. Use digital mock-ups to develop intuitive customer journeys for connected services, collaborating closely with More ❯

systems they operate in. To do this, we're looking for someone who can bring clarity to complexity and design services that make a difference. This isn't a designer role in disguise. W e're not just designing screens - we're designing and rethinking how entire services work. We're looking for a principal/senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data, commercials and beyond that holds it all together. Who are we and how do you fit in? CACI is a design, data and technology consultancy with a human edge. With over 1,200 people in the UK … some of the most interesting problems out there - from rethinking customer journeys in the private sector, to improving essential public services that people rely on every day. As a Service Designer, you'll play a critical role in shaping how we approach service transformation - combining design craft with strategic thinking and a deep understanding of how real More ❯

CALLING ALL SERVICE DESIGNERS | NEW ROLE AVAILABLE | ACTIVE SC CLEARANCE REQUIRED 🏁Start in Sept ⏳6-months to roll 📍HYBRID/LONDON (2 days) 💰£500-650pd DOE (Inside) 👀 Valid SC Clearance is a MUST 👩🏻‍💻Designing Services that protect National Security Job Opportunity: Service Designer – Digital Public Services We’re looking for an experienced Service Designer … the transformation of public-facing services in the UK. This role offers a unique opportunity to design impactful, user-centered services within the public sector, ensuring they meet Government Service Standards . The Service is to protect the UK's national security by addressing international threats and conflicts as well as international peacekeeping efforts. Key Responsibilities: Lead strategic … discoveries for new or redesigned services. Collaborate with multi-disciplinary teams , including Product Managers, Policy Experts, and Operations Leads. Produce essential design deliverables like Design Playbooks, Service Blueprints , and Problem Statements . Ensure designs align with the Discovery > Alpha > Beta > Live framework and Government Digital Standards . Key Requirements: Public sector experience with citizen-facing services. Proven use of More ❯

CALLING ALL SERVICE DESIGNERS | NEW ROLE AVAILABLE | ACTIVE SC CLEARANCE REQUIRED 🏁Start in Sept ⏳6-months to roll 📍HYBRID/LONDON (2 days) 💰£500-650pd DOE (Inside) 👀 Valid SC Clearance is a MUST 👩🏻‍💻Designing Services that protect National Security Job Opportunity: Service Designer – Digital Public Services We’re looking for an experienced Service Designer … the transformation of public-facing services in the UK. This role offers a unique opportunity to design impactful, user-centered services within the public sector, ensuring they meet Government Service Standards . The Service is to protect the UK's national security by addressing international threats and conflicts as well as international peacekeeping efforts. Key Responsibilities: Lead strategic … discoveries for new or redesigned services. Collaborate with multi-disciplinary teams , including Product Managers, Policy Experts, and Operations Leads. Produce essential design deliverables like Design Playbooks, Service Blueprints , and Problem Statements . Ensure designs align with the Discovery > Alpha > Beta > Live framework and Government Digital Standards . Key Requirements: Public sector experience with citizen-facing services. Proven use of More ❯