2 of 2 Permanent Support Consultant Jobs in London

Join a dynamic and collaborative support team delivering quality ERP solutions to clients across the UK. This is an exciting opportunity for a seasoned Sage 200 professional to play a pivotal role in client success, technical troubleshooting, and continuous improvement. Role Overview As a Sage 200 Support Consultant, you’ll be the first point of contact for … client support queries, delivering expert application and technical assistance via helpdesk, phone, and email. You’ll work across a range of industries, supporting Sage 200 and associated products such as Sicon and Draycir, ensuring timely resolution and exceptional customer satisfaction. This full-time role offers hybrid flexibility from UK-based offices or fully remote working within the UK. Key … Responsibilities • Provide application and technical support for Sage 200, Sicon, and related products • Investigate, troubleshoot, and resolve client issues or escalate where necessary • Maintain accurate ticket records and deliver against SLAs • Act as an escalation point for Sage 200 and Sicon-related queries • Identify trends in support incidents and report to the Service Delivery Manager • Collaborate with project More ❯

world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our … People First management approach. Excited? Let's see what it takes What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working … other departments of various IT companies What you need to succeed in this role: Native Japanese and English communication skills At least 6 months of experience in a customer support role Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a More ❯