10 of 10 Permanent Support Team Leader Jobs in London

Inclusive of London Weighting Band D Contract Type: Permanent Are you an experienced IT professional with a passion for customer service and team leadership? Do you have the technical expertise to support staff and students in a … dynamic educational environment? We want you to join our team! We are looking for an IT Support Team Leader to lead the IT support function at our Middlesex Street site in London. As part of the UK IT Systems Team … infrastructure, and services run smoothly for our staff, students, and remote users. About the Role: As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team More ❯

we're headed. We're proud to share our story and Make Amazing Happen at CDW. Key Responsibilities: Lead and manage the sales support team, providing guidance, training, and support to team members. Develop and implement strategies to improve the efficiency and … effectiveness of the sales support function. Collaborate with sales team to understand their needs and provide timely and accurate support. Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions. Ensure the timely and accurate processing of sales orders … quotes, and customer inquiries in line with SLAs. Maintain and update sales support documentation, including process manuals and training materials. Foster a positive and collaborative team environment, promoting continuous learning and development. Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This … role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries … via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer More ❯

Description You will work as part of the UKI Client Engagement team, providing process, support, and structural rigor across all the UKI delivery portfolios. As a Portfolio Support Team Lead, you will manage the Portfolio Support Team (PST … reporting into the Client Engagement Head. You will work closely with the Portfolio Delivery Directors & Portfolio Support Analysts to ensure each account within the portfolio has the appropriate procedures, processes, and governance in place. Requirements Excellent communication & relationship management skills Team management experience Passionate about process … the industry that could be applied to facilitate the provision of services to the organization Business Development Work collaboratively with the portfolios to support and monitor business development opportunities Adherence to the delivery sign-on/sign-off processes Coordinate insights from contractor conversations and customer stakeholders to More ❯

continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our Support Department to continue to achieve success as it grows. In preparation for the future, EY Tax and Law have created a new "Centre of … Excellence" (CoE) to support SaaS solutions throughout their lifecycle. The SaaS CoE currently includes the following Tax and Law solutions: Global VAT Reporting Tool (GVRT), Mandatory Disclosure Regime (MDR) Web, Data Permissions Navigator (DPN), Global Tax E invoicing Solution (GTES) and EY GloBE Engine and it is expected … SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports. Your key responsibilities In joining the SaaS CoE Support Team as a Global SaaS Support Specialist, you will play a pivotal role in ensuring the smooth and efficient assistance More ❯

A fantastic opportunity has arisen for a IT Support Team Lead (Law Firm) to join our London based global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the … Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while encouraging innovation Actively identify problems and … look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support More ❯

Site Name: UK - London - New Oxford Street, UK - Hertfordshire - Stevenage Posted Date: Mar 7 2025 Team Leader IP Formalities and Cross Portfolio support This role is accountable for the leadership and management of a pan IP Cross Portfolio team supporting trade mark and … activities. The role exists to provide leadership of trade mark and patent professionals ensuring quality, training, and development of a high performing cohesive team with the capability to deliver high-quality support to Intellectual Property. We create a place where people can grow, be their best … the optimal balance between remote and in-office work. In this role you will be responsible for Leading and developing a highly skilled team of trade mark and patent professionals providing support to the IP team, delivering a high standard of support More ❯

We're looking for a Payment Support Team Leader to join our clients Specialist Mortgages operations function, helping drive performance, service excellence, and fair customer outcomes. The Role You'll lead a team of collections professionals managing complex mortgage portfolios. From coaching and development to strategic input and QA oversight, you'll play a central role … leadership position, ideal for someone who thrives in a regulated, customer-focused environment. Key Responsibilities Oversee daily operations including arrears, payment queries, and team inboxes Lead, develop, and motivate a team through structured 1:1s, training, and performance reviews Act as a subject matter expert on More ❯

Manager. The role will take on production ownership of a wide ranging and complex set of applications and processes. Managing and leading a team of technical support staff who support both in-house and vendor SaaS applications. Responsibilities: Responsible for running the IT operations More ❯

cflb Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration : 1 day Type : HTTP Cookie sc_anonymous_id Used in context with the 3D More ❯