1 to 1 of 1 Permanent Technical Advisor Jobs in London

Technical Helpdesk Advisor required by a leading engineering company based in West London. The post holder will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range. … area Please note that this role is FULLY OFFICE BASED no hybrid working for the initial probationary period Duties: Provide exceptional high-level technical support via phone, email (and live chat) whilst meeting department KPIs and objectives Diagnose and resolve complex technical issues related to our … customers and internal teams Create training material and conduct training sessions for internal staff and customers on our product range Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures Monitor customer feedback and implement improvements to enhance the customer support experience more »