1 to 25 of 171 Permanent User Research Jobs in London

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary agile … team working on the Government Digital and Data Profession Capability Framework, which defines roles and skills across digital, data and technology. Your research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the … that support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

will play a key part in their next phase of growth. Youll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. Youll be responsible for enhancing the … user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where youll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where youll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

User Researcher - ConsultantAkkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow … office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The RoleAs a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.The Responsibilities … Contribute to creating better products and services that solve users' problems and meets their needs.* Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.* Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.* Use quantitative methods such More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

Senior User Researcher -Agentic AI/Quantitative Research Outside IR35: 475 - 525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM … powered services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI More ❯

Job Description As a Senior User Experience Researcher within the business accelerator team, you will work alongside design, product, content, and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products, working with stakeholders across functions and levels to have an impact at all stages of … design and product development. JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. We are part of one of … we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside design, product, content and engineer committed to creating customer-led products and services. You will play More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience … Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience … Designer: You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are: An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯