and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their unique challenges More ❯
the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique More ❯
proactive review cycles, test planning, and post-implementation validation of solutions to ensure benefits are realised. Maintain strategic oversight of legacy systems such as Verint where appropriate, while helping shape our roadmap toward cloud-first, digitally enabled platforms. What You'll Bring to British Airways: A passion for crafting … cloud-based deployment strategies. Solid grasp of Agile and SAFe methodologies, with experience working in digital product teams. Familiarity with legacy systems such as Verint and a strategic approach to migration or coexistence planning. Excellent understanding of cloud infrastructure, security, and enterprise integration. What we offer: We believe that More ❯
add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal … design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's … ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service-related faults and application of recommended product fixes where appropriate on the Verint Workforce Management platform. Capture and analyze V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. More ❯
