Safety & Security Service Delivery Manager
London, United Kingdom
North-PB
the customer service relationship, driving service excellence across the lifecycle of integrated security systems. This includes oversight of Genetec, Lenel, and other VMS platforms, as well as POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. The SDM will work closely with internal functions (Service Desk, NOC, PMO, Engineering and Field Teams … Monitor and measure service performance across functions to ensure KPIs and SLAs are achieved Provide clients with technical guidance on supported safety and security systems, including VMS, access control, analytics, and integrations Take ownership of critical incidents, coordinating all parties to ensure swift resolution Develop and deliver training programmes, documentation, and knowledge transfer for client security and operational teams … in a Managed Services environment , with a focus on Physical Security and Safety Systems Strong technical awareness of Genetec, Lenel, and other VMS platforms , as well as POS integrations, video analytics, and facial recognition software Knowledge of access control, CCTV, intrusion detection, and integrated security platforms Experience developing t raining programmes and technical documentation , and delivering training to More ❯
Employment Type: Permanent
Posted: