1 of 1 Permanent Customer Experience Jobs in Macclesfield

Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery. This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between … through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets … and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up More ❯