Oracle Service Delivery Manager(SC Cleared)
- Location
- Maidenhead, England, United Kingdom
right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Requirements What you will actually do: Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair … oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours on-call arrangement for serious incidents, balancing coverage against fairness and burnout Work with the functional consultants to prioritise ...