Platform Support Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent
Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders. As the IT Platform Support Analyst … delivering excellent customer service. Essential Skills & Experience Minimum 2 years' experience in a technical support, application support, or platform support role. Previous experience working within a SaaS environment. Strong troubleshooting and incident investigation skills. Experience using monitoring, alerting, and diagnostic tools. Experience with service desk, ticketing, or call logging ...