5 of 5 Permanent Customer Experience Jobs in Maidstone

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector ...

developed your expertise through a hobby or a professional background, this could be the perfect opportunity to combine your technical knowledge with outstanding customer service skills. Our client is seeking a Customer Service Advisor to join their growing team, supporting customers across a wide range of radio-controlled … products. You'll act as the first point of contact for customers requiring technical assistance, product advice, troubleshooting support, and aftersales care. Customer Service Advisor Key Responsibilities Deliver exceptional customer service via phone, email, and online channels. Provide technical support and troubleshooting guidance for radio-controlled products ...

ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point … complex technical incidents and service issues Maintain and support customer IT infrastructure, including patching and updates Produce and maintain technical documentation, feeding insights back to lower support tiers Support infrastructure projects, client onboarding, and service improvements Work across specialist areas such as EUC, Azure, Microsoft 365, networking, and endpoint ...

Ecommerce Manager to drive online sales and optimise their Shopify website. You will be responsible for developing and executing the ecommerce strategy, enhancing the customer journey, analysing website performance, and identifying opportunities to improve conversions and revenue. Key Responsibilities: Manage and optimise the Shopify platform to maximise sales … support business growth. Monitor and analyse performance using Shopify Analytics, Google Analytics (GA4), and other reporting tools. Identify opportunities to improve conversion rates, customer engagement, and retention. Optimise the end-to-end customer journey through data-driven improvements and testing. Work closely with marketing teams ...