3 of 3 Permanent ITIL Jobs in Maidstone

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

delivered on time, on budget, and to the highest operational standards. This is a key leadership role overseeing cross-functional project teams, driving ITIL-aligned service excellence, and managing organisational change to support long-term technology strategy. Key Responsibilities Lead, plan, and deliver a diverse portfolio of technical and infrastructure … project delivery and innovation. Skills & Experience Required Proven experience in a senior technical project or programme management role. Strong understanding and practical experience of ITIL frameworks (ITIL qualification preferred). Demonstrated capability in delivering complex change programmes within a dynamic environment. Solid background in budget planning, financial control, and cost ...