Customer Success Manager
- Location
- Manchester, England, United Kingdom
scientific outcomes, with an adoption plan for each team and use case. Run use case workshops that turn research problems (target identification, safety assessment, competitive intelligence, literature synthesis) into prioritised use cases. Grow active and chargeable users by developing champions, reaching new teams, and getting researchers to their … biotech or life sciences customers, ideally in SaaS or data. Familiarity with at least one of: target identification and validation, pharmacovigilance and drug safety, competitive intelligence, or literature synthesis. Comfort working hands‐on with APIs, LLM tools and prompt design, and the judgement to tell whether ...