Permanent Customer Engagement Jobs in Manchester

19 of 19 Permanent Customer Engagement Jobs in Manchester

D365 CE Functional Consultant

Manchester Area, United Kingdom
Hybrid / WFH Options
Nigel Frank International
Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯
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D365 CE Functional Consultant

bolton, greater manchester, north west england, united kingdom
Hybrid / WFH Options
Nigel Frank International
Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯
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Microsoft Dynamics Functional Lead

Manchester, Lancashire, United Kingdom
Accenture
network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

D365 CE Business Analyst

City, Manchester, United Kingdom
Hybrid / WFH Options
Nigel Frank International
with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯
Employment Type: Permanent
Salary: GBP 55,000 - 65,000 Annual
Posted:

D365 CE Business Analyst

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Nigel Frank International
with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted:

Senior Global Product Manager

Manchester, Lancashire, United Kingdom
BDP International
include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principal Consultant

Manchester, Lancashire, England, United Kingdom
Sagacity
success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

CRM Executive

Manchester, Lancashire, England, United Kingdom
Alex James Digital
segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯
Employment Type: Full-Time
Salary: £25,000 - £35,000 per annum
Posted:

Business Development Manager - Electronics

Manchester, United Kingdom
Jonathan Lee Recruitment Ltd
packages of work and continued sales development. The Business Development Manager will manage existing relationships as well as generate new opportunities 'going to market' by penetrating deeper into the customer base with existing and new clients along with responsibility for developing new business. Acting as the face of our client to new and prospective customers, promoting their product range … or the supply chain needs of high-reliability sectors. This role works with market-leading suppliers and blue-chip customers. Key Responsibilities - New Business Acquisition: Identify and develop new customer relationships, including OEMs, CEMs, and Tier 1 contractors. - Market Expansion: Research and target new market sectors or applications for their distribution and manufacturing capabilities. - Lead Generation: Proactively generate and … qualify leads through cold outreach, networking, and attendance at industry events. - Customer Engagement: Arrange and attend customer visits, product presentations, and technical discussions. - Sales Pipeline Management: Maintain and update internal systems to track progress, manage opportunities, and forecast accurately. - Collaboration: Work closely with product managers, internal sales, and engineering teams to deliver tailored solutions. - Reporting: Provide regular More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data Scientist - Collections Analytics

Manchester Area, United Kingdom
PeopleGenius
and Python to a high level and be familiar with Financial Data. Ideally collections and recoveries data. Key Responsibilities: Analyse performance of UK debt portfolios to identify opportunities for customer engagement optimisation. Utilise third-party data to enhance segmentation and targeting strategies. Streamline operational processes to improve efficiency and effectiveness. Collaborate with colleagues from an affiliated company to … understand and develop business processes that support customer engagement. Produce high-quality Management Information (MI) reports and dashboards using Power BI. Present analytical findings and strategic recommendations to internal stakeholders. Work with Operations to develop and execute data cleansing and enrichment processes to enhance value-added services for third-party clients. You: You’ll be Degree Educated in a More ❯
Posted:

Data Scientist - Collections Analytics

bolton, greater manchester, north west england, united kingdom
PeopleGenius
and Python to a high level and be familiar with Financial Data. Ideally collections and recoveries data. Key Responsibilities: Analyse performance of UK debt portfolios to identify opportunities for customer engagement optimisation. Utilise third-party data to enhance segmentation and targeting strategies. Streamline operational processes to improve efficiency and effectiveness. Collaborate with colleagues from an affiliated company to … understand and develop business processes that support customer engagement. Produce high-quality Management Information (MI) reports and dashboards using Power BI. Present analytical findings and strategic recommendations to internal stakeholders. Work with Operations to develop and execute data cleansing and enrichment processes to enhance value-added services for third-party clients. You: You’ll be Degree Educated in a More ❯
Posted:

Head of Systems, IT Manager, Dynamics 365, COR7248

Manchester, Lancashire, England, United Kingdom
Corriculo Ltd
technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 Customer Engagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯
Employment Type: Full-Time
Salary: £70,000 - £85,000 per annum
Posted:

Modern Management Consultant - Digital Experience

Manchester, Lancashire, United Kingdom
Computacenter AG & Co. oHG
client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Marketing Manager

Oldham, Greater Manchester, North West, United Kingdom
Bluegate Consulting Ltd
objectives for the role are to grow revenue and profitability within the business unit by effectively promoting semiconductor products and services across international markets, identifying new opportunities, and enhancing customer engagement through innovative marketing strategies. Key Responsibilities Lead product marketing initiatives to achieve monthly NBO (New Business Opportunity) targets. Manage and maintain competitive pricing strategies to maximise profitability. … and manage promotional material and website content to enhance product visibility and lead generation. Track and analyse product performance data to support decision-making and demand planning. Deliver excellent customer service while building strong internal and external business relationships. Essential Requirements Degree in Marketing, Electronics, or related field. Proven experience in Product Marketing within a semiconductor environment. Strong data More ❯
Employment Type: Permanent
Posted:

Head of Digital

Manchester, United Kingdom
The Candidate Ltd
digital platforms, from driving awareness to maximising conversion. Key Responsibilities Responsibilities Digital Strategy & Leadership Define and deliver a growth-focused digital strategy across DTC and Amazon Champion CRO and customer journey optimisation across all digital touchpoints Lead digital campaign planning in line with brand and marketing strategies Ensure digital activity is aligned with broader brand and commercial objectives Be … across all digital platforms Oversee digital content strategy, social media activity, and campaign execution Collaborate with the brand team to translate ATL campaigns into impactful digital activations Drive brand engagement through best-in-class digital storytelling and always-on content Lead CRM and social strategies to deepen customer engagement and brand reach Candidate Profile Experience & Skills 8+ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Contract Digital Transformation Business Analyst (Utilities)

Manchester Area, United Kingdom
X4 Technology
the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs into … utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid More ❯
Posted:

Contract Digital Transformation Business Analyst (Utilities)

bolton, greater manchester, north west england, united kingdom
X4 Technology
the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs into … utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid More ❯
Posted:

Technical & Services Internship 2026 (Placement Year)

City, Manchester, United Kingdom
Hybrid / WFH Options
Softcat
Device Lifecycle) Intern. As an Intern in the Technical & Services area you'll be: Join a specialist team and take on meaningful responsibilities and duties Support technical projects and customer engagements Collaborate and engage across departments to deliver top-tier service Build key skills such as technical knowledge, communication, time management, prioritisation and organisation Work with other Softcat Interns More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Pre-Sales Solution Architect - Data & AI

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Bytes Group
with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and our … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Customer Engagement
Manchester
10th Percentile
£33,500
25th Percentile
£40,250
Median
£68,750
75th Percentile
£77,500
90th Percentile
£78,625