2 of 2 Permanent Escalation Management Jobs in Manchester

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

face of the Robiquity’ to our clients and will involve the following: Owning the delivery of critical projects/programmes including project management responsibility Leading Robiquity teams using Agile delivery frameworks and methodologies Engaging directly with senior client stakeholders to ensure alignment of delivery and escalation management Forming part of the core project management team consisting of Delivery Lead, Client Partner and Technical Lead to define the project/account strategy Commercial management including (but not limited to) defining scope of work, writing statements of work and contracts, managing the plan and financial management ...