2 of 2 Permanent Escalation Management Jobs in Manchester

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … optional experience in production LLMs, RAG, and AI agents.Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management.Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions.Strong engineering judgment and systems thinking to make ...