Head of End User Services
- Hiring Organisation
- NICE – The National Institute for Health and Care Excellence
- Location
- Manchester, M1 3BN, United Kingdom
- Salary
- £66582.00 to £77368.00
user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issues.o Manage complex supplier … relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Education/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role ...