4 of 4 Permanent Journey Map Jobs in Manchester

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

right car finance through digital journeys supported by expert teams and strong partner relationships. Our Customer team focuses on improving the application journey, Members' Area, and wider customer experience so we can make car finance simpler, faster, and better for customers. You'll join our Customer team … solving, size the opportunity, and define clear, testable changes. You'll work closely with Product, Technology, Operations, Compliance, and Customer teams to explore problems, map journeys, facilitate workshops, and turn insight into well-defined product improvements. SQL, product analytics, journey mapping, wireframing, and experimentation will ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...