One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via … communication or negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NECHousingMore ❯
Oldham, Lancashire, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
Prestigious opportunity within an established technology team for a Senior Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Senior Applications Support Analyst, you will be responsible for:- Performing routine operational … experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL Familiar with supporting NorthgateHousing Management System (or similar) is advantageous Experience supporting repairs & scheduling systems (ROCC, DRS or similar) also advantageous but not essential In return, you will be rewarded with a More ❯
Oldham, Greater Manchester, North West, United Kingdom Hybrid/Remote Options
Hays
Prestigious opportunity within an established technology team for a Senior Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Senior Applications Support Analyst, you will be responsible for:- Performing routine operational … experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL Familiar with supporting NorthgateHousing Management System (or similar) is advantageous Experience supporting repairs & scheduling systems (ROCC, DRS or similar) also advantageous but not essential In return, you will be rewarded with a More ❯